Quality control specialist

JD.COM; Rotterdam, Den Haag; On-site; EUR 60,000 - 80,000; Full time

Job summary

JD.COM is seeking a professional in Rotterdam to manage quality across large-scale distribution centers (DC). The role involves formulating quality strategies, establishing systems to monitor service standards, and leading quality incident analyses.

The ideal candidate will be responsible for coordinating quality across departments, ensuring continuous optimization of processes and employee training. Join JD.COM to enhance risk prevention and implement innovative quality management practices.

Responsibilities

• Overall responsibility for quality management of large-scale DC.
• Formulate and implement quality strategies and annual quality goals.
• Establish a cross-departmental quality coordination mechanism.
• Lead the investigation and root cause analysis of quality incidents.
• Analyze operational data and customer feedback.

Job description

Responsibilities

• Overall responsibility for quality management of large-scale DC (including warehousing, transportation, and terminal installation), establishing and continuously optimizing a comprehensive quality control system.
• Formulate and implement quality strategies and annual quality goals, clarifying service standards and quality KPIs for each link (such as cargo damage rate, customer satisfaction, on‑time performance, and return rate).
• Establish a cross‑departmental quality coordination mechanism, coordinating warehousing, transportation, customer service, installation, and third‑party service providers to ensure a closed‑loop system of problem discovery, resolution, feedback, and improvement. Design and promote a "pre‑emptive prevention – in‑process monitoring – post‑event review" quality management model to enhance risk prevention capabilities and process stability.
• Lead the investigation and root cause analysis of quality incidents, develop feasible improvement plans, and promote their implementation and verification. Organize quality audits and internal training to enhance employee quality awareness and consistency with operational standards.
• Analyze operational data and customer feedback, regularly produce quality analysis reports and optimization suggestions, and provide decision‑making support to management; participate in the review of new projects and new warehouse launches, and control the implementation of quality standards in the early planning stage; promote the application of information systems and automation tools in quality management, and realize data‑based, visual, and intelligent quality management.