QE Operator

The Walt Disney Company (France); Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Job summary

The Walt Disney Company is seeking a DSS QE Operator to focus on web, mobile and connected device clients across a large suite of media products. You will troubleshoot live and VOD playback and data issues, working closely with Media Operations to ensure quality control for live in-app video streaming and data delivery to front-end users.

The role requires flexibility for nights, weekends and holidays, plus the ability to handle 40 hours per week and ongoing OT when available.

Qualifications

• Flexible hours including nights, weekends, and holidays.
• Available to work up to 40 hours per week (OT when available).
• Strong understanding of computer programs and applications.
• Strong understanding of mobile/connected device platforms and device debugging.
• Strong communication skills and attention to detail.
• Solid background in online media and new media environments.
• Familiarity with proxy tools for data capture and client/product debugging in real-time.
• Familiarity with online video analytics tools such as Conviva.

Responsibilities

• Troubleshoot live and VOD playback and data issues across web, mobile and connected device clients.
• Provide 24/7 operational support for live events and diagnose issues across platforms.
• Escalate client and application issues to development teams and maintain daily reporting.
• Serve as QE device lab quarterback and point of contact when team leads are unavailable.
• Coordinate with Media Ops groups and liaise between QE and non-operations service teams.

Skills

Mobile platforms

Device troubleshooting

Communication skills

Detail oriented

Problem solving

Team player

English proficiency

Tools

Conviva

Charles

Fiddler

Job description

About the Role & Team

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live and VOD audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in app video streaming and data to front end users.

The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Escalating client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.

The ideal candidate will be self-motivated, have a great work ethic and strong communication skills. They must have an extreme dedication to detail. A strong knowledge of mobile and connected devices and some technical knowledge of the video streaming process is preferred.

Responsibilities and Duties of the Role:

- Focus on major areas of work, typically 20% or more of role

• Complete knowledge of DTD SOP & fundamental principles of QE
• Responsible for being the QE device lab "quarterback" being issue POC when team leads not available
• Responsible for reinforcing directives from Supervisors/Managers
• Takes ownership of live events ensuring all relevant checks are being performed by QE Operators
• Responsible for diagnosing Conviva alerts as they come in

30%

• Escalate and manage communication with Media Ops groups
• Liaise between QE team and various non-operations service teams
• Liaise between QE Operators and team leads (Supervisors/Managers)
• Liaise between QE team and various non-operations service teams

25%

• Complete issue diagnosis, escalation and follow through
• Ability to capture and provide live data for debugging across all clients
• Responsible for organization of issues logged by operators; JIRA ticket creation as needed
• EOD report oversight

30%

• Ability to assist leads with certain aspects in developing deep technical client documentation
• Proxy tool & new hire training leads
• Ability to adapt processes to DTD needs

15%

Required Qualifications & Skills

Required Qualifications:

• Flexible hours, but must be available to work nights, weekends, and holidays.
• Availability and willingness to work up to 40 hours per week (possibility of OT when available).
• Strong understanding of computer programs and applications.
• Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging.
• Strong communication skills and attention to detail.
• A solid computer and technical background with experience working in new media and online organizations.
• Familiarity with proxy tools such as Charles and Fiddler for data capture and client/product debugging in real-time.
• Familiarity with online video analytics tools such as Conviva software.
• A team player, with an enthusiastic, congenial, and committed performance as an employee.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.