Live Streaming QA Operator – 24/7 Media Ops

The Walt Disney Company (France)

Amsterdam

On-site

EUR 42,000 - 62,000

Full time

9 days ago

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Job summary

The Walt Disney Company is seeking a DSS QE Operator to focus on web, mobile and connected device clients across a large suite of media products. You will troubleshoot live and VOD playback and data issues, working closely with Media Operations to ensure quality control for live in-app video streaming and data delivery to front-end users.

The role requires flexibility for nights, weekends and holidays, plus the ability to handle 40 hours per week and ongoing OT when available.

Qualifications

Flexible hours including nights, weekends, and holidays.
Available to work up to 40 hours per week (OT when available).
Strong understanding of computer programs and applications.
Strong understanding of mobile/connected device platforms and device debugging.
Strong communication skills and attention to detail.
Solid background in online media and new media environments.
Familiarity with proxy tools for data capture and client/product debugging in real-time.
Familiarity with online video analytics tools such as Conviva.

Responsibilities

Troubleshoot live and VOD playback and data issues across web, mobile and connected device clients.
Provide 24/7 operational support for live events and diagnose issues across platforms.
Escalate client and application issues to development teams and maintain daily reporting.
Serve as QE device lab quarterback and point of contact when team leads are unavailable.
Coordinate with Media Ops groups and liaise between QE and non-operations service teams.