Professional, Account Services

Under Armour, Inc; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Paid Volunteer Days

Health & fitness benefits

Job summary

Under Armour, Inc is looking for a supply chain operations specialist in Amsterdam. The role involves managing the order book, analyzing service level agreements, and effectively communicating with various functional teams.

Ideal candidates should have a minimum of 2 years in supply chain operations, excellent presentation skills, and proficiency in SAP and Microsoft Office Suite. This position requires on-site work for 4 days a week and offers a competitive total rewards package.

Qualifications

• 2+ years of experience in supply chain operations or customer service.
• Exceptional presentation skills required.
• High competency in customer service.

Responsibilities

• Track orders and manage KPIs for the order book.
• Analyze reports for service level agreements.
• Problem solve to ensure product delivery accuracy.

Skills

Microsoft Office Suite

SAP

Customer Service

Analytical Skills

Communication

Tools

Business Objects

Job description

Your Impact

Orderbook Management

• Track and maintain orders and be accountable for all KPIs with regards to your own order book.
• Ability to follow processes and procedures of both the function and the POD.
• Work daily in a variety of systems including SAP, BI, B2B and Excel.
• Ensure a working knowledge of entire order cycle.
• Actively support our UA DH team and x-functional teammates.

Analysis and Communication

• Run and analyze daily / weekly / monthly reports according to service level agreements.
• Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas.

Problem Solving and Enquiries

• Effectively problem solve ensure accurate and timely delivery of products to accounts.
• Handle a variety of supply chain related enquiries in a timely manner.
• Adapt to any new IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios.

Additional Level Expectations

• Functional Expertise: Super user for any IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios. Support functional SAP training across AS team (x-POD), be involved in overall onboarding plan and progress for AS (including policies and procedures).
• Be the first back up to Manager from a POD and regional point of view (In absence, handle escalations, drive RTB and intake plan reporting, lead team meetings, account visits / scorecards etc), and should be seen as a mentor by less experienced teammates.
• Drive Projects / Process improvements – Identify gaps in current processes, to drive further business improvements (focus on efficiency, service level and sustainability).

Qualifications

• Proficiency with Microsoft Office Suite and SAP is preferred.
• 2 years+ experience in supply chain operations or customer service Team focused.
• High level of competency for customer service.
• Exceptional presentation skills required.
• Highly effective communicator with the ability to summarize and present complex data.
• Proficient in Microsoft Office Suite and Business Objects based reporting.
• Knowledge enterprise management system and CRM solutions (SAP preferred etc.)

Workplace Location

Location: This individual must reside within commuting distance from our Amsterdam office.

Work Schedule: Teammates are required to work on-site for 4 days per week.

Licenses/Certifications: N/A

Relocation

• No relocation provided.

Base Compensation

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community.
• Maternity and Parental Leave for eligible and FMLA-eligible teammates.
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being.

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [e-mail].