Production Support Engineer (Diagnostics, Architecture, On-Call) for NATO with security clearance

Wlgroup; Den Haag; On-site; EUR 60,000 - 90,000; Full time

Job summary

Wlgroup in The Hague is seeking a second solution support engineer to bridge operations and development, diagnosing faults, shaping how components fit together, and ensuring fixes become part of the design. On site, you will join an on-call rota to support critical software used by its users.

You will track issues across software, hardware, and integrations, keep applications healthy, assess architectural options, specify interfaces for cloud/on-prem components, capture requirements, and

Qualifications

• Strong diagnostic skills across software, hardware and integrations.
• Hands-on experience with at least one cloud platform and APIs/integration patterns.
• Ability to coordinate a multi-team support effort until the problem is resolved.
• Background in customer-facing technical support or service desk work with ITIL training.
• Nice to have: software design/testing, agile delivery, and military installation experience.]

Responsibilities

• Tracking technical issues across software, hardware and integrations down to their real cause, and seeing them through to resolution.
• Keeping the applications healthy day to day - maintenance, performance figures and the deployment work around each release.
• Weighing up architectural options on cost, performance and scale, and writing down the decisions that matter.
• Specifying cloud or on-premises components and their interfaces, in line with the wider architecture and its security rules.
• Helping to capture requirements for clearly bounded areas and keeping the baseline under control.
• Planning development activity, making sure stakeholders know what is needed, and reporting progress honestly.
• Covering second-line on-call when it is your turn.

Skills

Diagnostic skills

Cloud platforms

APIs & integration patterns

ITIL training

Customer-facing support

Job description

Anyone can restart a service. The job is knowing why it fell over.

A multinational defence service line in The Hague is adding a second solution support engineer to look after the software its users rely on. You sit between operations and the development side: diagnosing faults, shaping how components fit together, and making sure the fix becomes part of the design. On site, with a turn on the immediate on-call rota.

What you would be doing

• Tracking technical issues across software, hardware and integrations down to their real cause, and seeing them through to resolution
• Keeping the applications healthy day to day - maintenance, performance figures and the deployment work around each release
• Weighing up architectural options on cost, performance and scale, and writing down the decisions that matter
• Specifying cloud or on-premises components and their interfaces, in line with the wider architecture and its security rules
• Helping to capture requirements for clearly bounded areas and keeping the baseline under control
• Planning development activity, making sure stakeholders know what is needed, and reporting progress honestly
• Covering second-line on-call when it is your turn

What you would bring

• Strong diagnostic skills across software, hardware and integrations, with log analysis and debugging as second nature
• Hands-on experience with at least one cloud platform, plus solid working knowledge of APIs and integration patterns
• The organisation to run a support effort across several teams until the problem is actually gone
• A background in customer-facing technical support or service desk work, and ITIL training
• Welcome extras: software design and testing, agile delivery, and installation work in a military setting

Why this one is worth a look

You see both operations and engineering, work on software that genuinely matters to its users, and join a framework that keeps renewing rather than a one-off project.