Product Specialist - Technical Writter

SITA; Rotterdam; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA is seeking a Technical Writer to join the Design and Engineering team in Rotterdam. You will develop and maintain clear technical documentation for self-service products used by passengers at airports worldwide, working closely with engineering, product, and regulatory teams to ensure safety and maintainability.

You will gather information from designs and BOMs, create installation and troubleshooting guides, and produce diagrams and instructional videos to support product lifecycle stages.

Qualifications

• Experience in technical writing or engineering documentation for products or services.
• Ability to translate complex engineering information into clear, structured content.
• Strong understanding of hardware, mechanical, electrical, or electromechanical products and procedures.
• Experience creating installation, maintenance, troubleshooting, upgrades, repairs, or training content.
• Comfort working with engineering drawings, BOMs, prototypes, and specifications.
• Ability to create technical diagrams, illustrations, and instructional videos.
• Attention to technical accuracy, document control, and version management.
• Willingness to work hands-on with prototypes and evolving designs.
• Strong collaboration across engineering, product, manufacturing, and regulatory teams.
• Excellent written and spoken English.

Responsibilities

• Develop and maintain technical documentation for installation, maintenance, and product service.
• Create procedures for installation, troubleshooting, upgrades, repairs, and retrofits.
• Produce diagrams, illustrations, and instructional videos to support training.
• Gather information from engineering designs, BOMs, prototypes, and SMEs.
• Collaborate with cross-functional teams to ensure accurate documentation.
• Validate instructions hands-on with prototypes or production units.
• Support documentation for regulatory approvals and product changes.
• Manage reviews, approvals, and version control of documents.

Skills

Technical writing

Structured content

Hardware knowledge

Installation guides

Engineering drawings

Technical diagrams

Document control

Hands-on prototyping

Cross-functional collaboration

English proficiency

Education

Bachelor's degree

Professional certification

Regulatory documentation

Additional languages

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don’t just move the world forward-we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

Purpose

As a Technical Writer in the Design and Engineering team, you contribute to the development and delivery of innovative self‑service products used by passengers at airports around the world. You work on real‑world engineering challenges, creating clear technical documentation and training materials across multiple phases of the product lifecycle.

Reporting to a Senior Product Manager, you work within the Passengers at Airports division, collaborating closely with engineering, product, manufacturing, service, and regulatory teams to help deliver high‑quality, reliable, safe, and maintainable products to the global aviation industry.

What you do

• Develop and maintain clear technical documentation, including installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge‑based content.
• Create practical procedures for installation, troubleshooting, component replacement, upgrades, repairs, and product retrofits.
• Produce supporting visual and training content, such as technical diagrams, illustrations, annotated photographs, presentations, and instructional videos.
• Gather, verify, and refine technical information from engineering designs, component data, bills of materials, prototypes, test units, and subject‑matter experts.
• Collaborate with engineering, manufacturing, product, regulatory, service, support, and customer‑facing teams to ensure documentation is accurate, practical, and aligned with product needs.
• Validate procedures hands‑on using prototypes or production‑representative units, ensuring instructions are safe, complete, and easy to follow.
• Support documentation needed for product safety, regulatory approvals, global market access, design reviews, customer discussions, and engineering updates.
• Manage document reviews, approvals, revisions, publication, traceability, version control, and updates linked to product changes or feedback.

Qualifications

About Your Skills

• Experience in technical writing, engineering documentation, service documentation, or product training.
• Ability to translate complex engineering or product information into clear, structured, and easy‑to‑follow content.
• Good understanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures.
• Experience creating installation, maintenance, troubleshooting, upgrade, repair, visual instruction, or training content.
• Confidence working with engineering drawings, component data, bills of materials, prototypes, technical specifications, and subject‑matter experts.
• Ability to create or support technical diagrams, illustrations, annotated photographs, and instructional videos.
• Strong attention to technical accuracy, detail, document control, version management, and review workflows.
• Comfortable working hands‑on with prototypes, evolving product designs, and changing priorities.
• Strong collaboration skills, with the ability to work across engineering, product, manufacturing, regulatory, service, and customer‑facing teams.
• Excellent written and spoken English.

Education & Qualifications

• Bachelor’s degree or equivalent qualification in technical communication, engineering, industrial design, multimedia, or a related discipline.
• Professional certification in technical communication, instructional design, product training, or multimedia production is an advantage.
• Experience with regulated products, certification‑related documentation, accessibility, safety, or compliance documentation is an advantage.
• Additional languages are an advantage.

What We Offer

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex‑Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world‑class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International available to all employees‑to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.

Salary / Compensation Note

Hidden (-999)