Product manager in checkout and fulfilment

Praxis; Amsterdam; Hybrid; EUR 52,000 - 71,000; Full time

Benefits offered by this job

Home office allowance

20% employee discount at Praxis

Hybrid work

Attractive pension scheme

25 vacation days

Learning and development opportunities

Job summary

Praxis is seeking a Product Manager / Product Owner for Checkout & Fulfilment to own the journey from basket to delivery and help millions of customers complete their projects with confidence. You will shape the product vision and roadmap for the Checkout & Fulfilment domain, collaborating with stakeholders across Operations, Customer Service, Commerce, and Digital.

In this hybrid role based in the Netherlands, you’ll translate customer needs into valuable digital solutions, drive backlog

Qualifications

• 5+ years experience as Product Manager/Owner in ecommerce or digital product development.
• Strong agile experience and ability to work with multidisciplinary teams.
• Excellent analytical skills and data-driven decision making.
• Clear vision on how digital products improve customer experience and commercial performance.
• Ability to align stakeholders and turn needs into digital solutions.
• English proficiency; Dutch would be a plus.

Responsibilities

• Own the journey from basket to delivery and optimise checkout and fulfilment.
• Develop and maintain a clear product vision for the domain.
• Create and drive the roadmap; set OKRs.
• Collaborate across Operations, Customer Service, Commerce, Supply Chain and Digital.
• Translate priorities into backlog items for development teams.
• Monitor performance and opportunities for optimization.
• Ensure alignment across teams to deliver customer value.
• Oversee basket, checkout, payments, delivery, and order tracking experiences.

Skills

Product vision

Stakeholder alignment

Agile / Scrum

Data-driven decisions

Cross-functional collab

Roadmapping

Customer journeys

English language

Dutch language

Job description

Описание: Are you passionate about creating seamless digital customer experiences? Do you thrive at the intersection of e-commerce, technology and customer journeys? Then this could be your opportunity to shape one of the most important parts of the online customer experience at Praxis and Brico. As Product Manager / Product Owner Checkout & Fulfilment, you will own the journey from basket to delivery and help millions of customers complete their projects with confidence.

Задачи:

Understanding the customer journey through customer insights, analytics, stakeholder input and market developments. Developing and maintaining a clear product vision for the Checkout & Fulfilment domain. Creating and driving the roadmap for your product area. Setting goals and priorities through OKRs (Objectives and Key Results). Collaborating with stakeholders across Operations, Customer Service, Commerce, Supply Chain and Digital to improve customer experience and business performance. Translating priorities into actionable work for development teams through backlog management and refinement sessions. Working closely with development teams to continuously improve our digital products and ways of working. Monitoring performance, customer behaviour and business results to identify opportunities for optimisation. Aligning initiatives across multiple teams and ensuring focus on delivering customer value. Basket, checkout and online payments. Delivery and Click & Collect journeys. Product availability during the shopping experience. Order tracking and self-service functionality. Returns and cancellations. Marketplace fulfilment experiences.

Требования:

• You have a clear vision on how digital products can improve both customer experience and commercial performance.
• You are able to connect people, align different stakeholders and create momentum around your product vision.
• At the same time, you are hands-on, data-driven and comfortable making decisions in a fast-moving environment.
• You are a natural collaborator who enjoys working with different disciplines and knows how to translate customer needs into valuable digital solutions.
• At least 5 years of experience as a Product Manager, Product Owner or similar role within e-commerce or digital product development.
• Experience working in Agile environments and multidisciplinary product teams.
• A strong understanding of customer journeys, digital commerce and omnichannel retailing.
• Excellent analytical skills and the ability to make data-driven decisions.
• Experience defining product roadmaps, priorities and business cases.
• Strong communication and stakeholder management skills.
• An entrepreneurial mindset and a proactive attitude.
• The ability to balance customer value, business goals and technical feasibility.
• Excellent command of the English language.
• Будет плюсом: Dutch is considered a plus.

Условия:

• Gross monthly salary between €4,700 and €6,350 based on 40 hours and depending on knowledge and experience.
• Bonus scheme.
• Hybrid working.
• Home office allowance.
• 20% employee discount at Praxis.
• Attractive pension scheme.
• 25 vacation days based on full-time employment.
• Extensive learning and development opportunities.
• An international working environment with colleagues from Praxis, Brico and BricoPlanit.
• The opportunity to make a visible impact on products and services used by millions of customers.
• A driven and ambitious Digital team with a passion for Retail, DIY and technology.