Product Manager / Product Owner Checkout & Fulfilment

Werken bij Praxis; Amsterdam; Hybrid; EUR 52,000 - 71,000; Full time

Benefits offered by this job

Bonus scheme

Hybrid working

Home office allowance

Employee discount

Pension scheme

25 vacation days

Learning & development

International team

Job summary

Praxis, part of Maxeda Digital, is seeking a Product Manager / Product Owner to own the Checkout & Fulfilment domain within our digital platform. Lead the customer journey from basket to checkout, optimize payments, delivery, and marketplace fulfilment while driving the roadmap and OKRs across Operations, Customer Service, Commerce and Supply Chain.

You will translate customer needs into valuable digital solutions, collaborate with diverse teams, and balance business goals with technical

Qualifications

• 5+ years in product management/ownership in ecommerce or digital products.
• Experience in Agile teams and cross-functional work.
• Strong understanding of customer journeys and omnichannel retail.
• Excellent analytical skills and data-driven decision making.
• Experience defining roadmaps, priorities and business cases.
• Strong communication and stakeholder management.
• Entrepreneurial mindset and proactive attitude.
• Balance customer value, business goals and feasibility.
• Excellent English; Dutch a plus.

Responsibilities

• Understand the customer journey through insights, analytics, stakeholder input and market developments.
• Develop and maintain a clear product vision for the Checkout & Fulfilment domain.
• Create and drive the roadmap for the product area.
• Set goals and priorities using OKRs.
• Collaborate with Operations, Customer Service, Commerce, Supply Chain and Digital to improve customer experience and business performance.
• Translate priorities into backlog items for development teams.
• Work closely with development teams to improve digital products and ways of working.
• Monitor performance, customer behaviour and business results to identify opportunities for optimisation.
• Align initiatives across multiple teams to deliver customer value.
• Basket, checkout and online payments set.
• Delivery and Click & Collect journeys.
• Product availability during the shopping experience.
• Order tracking and self-service functionality.
• Returns and cancellations.
• Marketplace fulfilment experiences.

Skills

Product Management

Agile methodologies

Data-driven decisions

Analytical skills

Stakeholder management

English proficiency

Job description

What will you be doing?

In this role, you will be responsible for the complete Checkout & Fulfilment domain within our digital platform. Your focus is on making it as easy as possible for customers to buy, receive and manage their orders. Together with development teams and business stakeholders, you will continuously improve the customer experience while contributing to the digital growth ambitions of Praxis and Brico.

Your domain covers the complete customer journey from basket to checkout, payments, delivery, Click & Collect, order tracking, returns and marketplace fulfilment. Every day, you will balance customer needs, business priorities and technical possibilities to deliver the best possible experience.

Your tasks and responsibilities include:

• Understanding the customer journey through customer insights, analytics, stakeholder input and market developments.
• Developing and maintaining a clear product vision for the Checkout & Fulfilment domain.
• Creating and driving the roadmap for your product area.
• Setting goals and priorities through OKRs (Objectives and Key Results).
• Collaborating with stakeholders across Operations, Customer Service, Commerce, Supply Chain and Digital to improve customer experience and business performance.
• Translating priorities into actionable work for development teams through backlog management and refinement sessions.
• Working closely with development teams to continuously improve our digital products and ways of working.
• Monitoring performance, customer behaviour and business results to identify opportunities for optimisation.
• Aligning initiatives across multiple teams and ensuring focus on delivering customer value.

Within your domain, you will be responsible for:

• Basket, checkout and online payments.
• Delivery and Click & Collect journeys.
• Product availability during the shopping experience.
• Order tracking and self-service functionality.
• Returns and cancellations.
• Marketplace fulfilment experiences.

Who are you?

You have a clear vision on how digital products can improve both customer experience and commercial performance. You are able to connect people, align different stakeholders and create momentum around your product vision. At the same time, you are hands-on, data-driven and comfortable making decisions in a fast-moving environment.

You are a natural collaborator who enjoys working with different disciplines and knows how to translate customer needs into valuable digital solutions.

Furthermore, you have:

• At least 5 years of experience as a Product Manager, Product Owner or similar role within e-commerce or digital product development.
• Experience working in Agile environments and multidisciplinary product teams.
• A strong understanding of customer journeys, digital commerce and omnichannel retailing.
• Excellent analytical skills and the ability to make data-driven decisions.
• Experience defining product roadmaps, priorities and business cases.
• Strong communication and stakeholder management skills.
• An entrepreneurial mindset and a proactive attitude.
• The ability to balance customer value, business goals and technical feasibility.
• Excellent command of the English language. Dutch is considered a plus.

What do we offer you?

The Product Manager / Product Owner we are looking for has the opportunity to play a key role in the digital transformation of Praxis and Brico. You will be working on one of the most business-critical domains within our digital landscape and directly contribute to a better customer experience for millions of customers.

You can make your mark in an organisation that believes in digital innovation, customer experience and continuous improvement. We offer an environment where ownership, initiative and personal growth are encouraged.

We also offer:

• Gross monthly salary between €4,700 and €6,350 based on 40 hours and depending on knowledge and experience.
• Bonus scheme.
• Hybrid working.
• Home office allowance.
• 20% employee discount at Praxis.
• Attractive pension scheme.
• 25 vacation days based on full-time employment.
• Extensive learning and development opportunities.
• An international working environment with colleagues from Praxis, Brico and BricoPlanit.
• The opportunity to make a visible impact on products and services used by millions of customers.
• A driven and ambitious Digital team with a passion for Retail, DIY and technology.

Where will you be working?

As a Product Manager / Product Owner, you will be part of the Maxeda Digital Product Team. This team consists of Product Managers, Product Owners, UX specialists, developers, architects and Agile professionals who work together to improve the digital customer journey across Praxis and Brico.

Within Digital Product environment, multidisciplinary teams work end-to-end on innovations and improvements that make shopping easier, more convenient and more enjoyable for our customers every day.

In this role, you will take ownership of one of the most important domains within our e-commerce platform and contribute directly to our omnichannel strategy and future digital growth. You will report to the Head of Product.