Product Manager Digital Commerce

S4D; Amsterdam; Hybrid; EUR 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid working environment

Pension scheme

Company laptop

25 vacation days

Birthday day off

Job summary

S4D is building a high-velocity Digital Commerce platform in Amsterdam. The Product Manager/Owner will own the DC roadmap, backlog, and sprint cadence, translating customer needs into value and driving cross-functional delivery with engineers, data and design teams.

You will shape the AI-native product management approach, align with the CPTO, and collaborate with Operations to translate customer needs into impactful features.

Qualifications

• 3+ years experience as a Product Owner or Product Manager on digital e-commerce products.
• A solid feel for dashboards, analytics, reporting, and data products.
• The ability to translate messy input into clear direction.
• Confidence working with both technical and non-technical counterparts.
• A hands-on mindset and a bias for getting things done.
• Enough structure to keep things moving, and enough flexibility to adapt when needed.
• Knowing AI beyond simple prompts
• Knowing the difference between Product Vision and shipping features
• Clear communication and presentation skills at all levels, from customers to leadership
• Understand the UX & UI team and be able to apply synergy and improve designs

Responsibilities

• Own the DC roadmap, backlog and sprints from 2 weeks to 18 months.
• Understand the needs from our customers and distinguish random requests from actual product-led value adding ideas.
• Translate the obsession of our customers to their commercial success.
• Monitor day to day our platform and the data from our customers.
• Work with engineers and analysts to ship product-led features.
• Keep improving the way product, tech, and data work together.
• Own the vision and strategy for the Digital Commerce platform, together with the CPTO.
• Define the DC metrics that matter and track them across key customers to see platform performance.

Skills

Product ownership

Product management

E-commerce

Data analytics

Dashboards

Google Analytics

Stakeholder communication

Agile

AI awareness

Tools

Google Analytics

Job description

About S4D and the Digital Commerce Team

We build the technology behind quick-service restaurants across Europe and beyond. Our platform connects point of sale, kitchen display systems, e-commerce, self-service kiosks, delivery management and aggregator integrations into one ecosystem, so every order flows smoothly from menu browsing to doorstep delivery.

Data drives our direction and technology is what our essence is. We want to innovate and build the best Digital Commerce ecosystem out there for the QSR industry. Therefore, DC is one of our core strategic pillars and we’re investing heavily in a new platform with state-of-the-art technology that is future-, and with that, AI-ready.

You think AI is taking over jobs? Nope - we believe it’s accelerating opportunities instead, allowing to solve problems smarter and faster and therefore we’re at the forefront of AI with Agentic Agile at the core of this role.

What you’ll do in short, beyond the standard Product Manager role

• Own the DC roadmap, backlog and sprints from 2 weeks to 18 months.
• Understand the needs from our customers and distinguish random requests from actual product-led value adding ideas:
  • Understand local-country needs vs Europe-wide implementation needs.
  • Contribute to the CPTO’s Strategy & Vision.
• Translate the obsession of our customers to their commercial success.
• Monitor day to day our platform and the data from our customers.
• Work with engineers and analysts to ship product-led features.
• Keep improving the way product, tech, and data work together.

Moreover

• You own the vision and strategy for the Digital Commerce platform, together with the CPTO. You share it clearly, so everyone knows where DC is heading and why.
• You find problems, friction points and unmet needs using data, research and direct feedback. You keep an eye on market trends, competitors and new tech, AI included, to improve how guests discover, engage with and order through our platform.
• You work closely with Operations to understand what really matters to our customers. You turn their needs into requests that fit the product strategy, and you're confident saying no when something doesn't fit the product-led roadmap.
• You turn fuzzy problems into clear hypotheses, prototypes and scoped initiatives. Then you take them all the way from early discovery through build, launch and iteration.
• You team up with Engineering, Design, Data and the other PMs to build and ship new DC initiatives. You get everyone aligned on priorities, handle dependencies across teams and keep delivery on track.
• You build a strong relationship with Design and bring a good eye for it, so our guest experiences stay simple, coherent and distinctive.
• You translate customer, business and technical input into clear, well-structured tickets that engineers can pick up and deliver without guesswork.
• You own and prioritise the DC backlog based on strategy, OKRs, customer needs and discovery findings. You work with the DC Team Lead on feasibility, sequencing and trade-offs, while keeping the customer and business outcome front and centre.
• You define the DC metrics that matter and track them across key customers to see how the platform performs as a whole. You design and run A/B tests that improve the product and give us insights to help customers get more out of their DC setup.

What you bring

• 3+ years experience as a Product Owner or Product Manager on digital e-commerce products
• A solid feel for dashboards, analytics, reporting, and data products.
  • Google Analytics skills
  • cart conversion, checkout conversion, payment success, AOV & UPT, ec.
• The ability to translate messy input into clear direction.
• Confidence working with both technical and non-technical counterparts.
• A hands-on mindset and a bias for getting things done.
• Enough structure to keep things moving, and enough flexibility to adapt when needed.
• Knowing AI beyond simple prompts
• Knowing the difference between Product Vision and shipping features
• Clear communication and presentation skills at all levels, from customers to leadership
• Understand the UX & UI team and be able to apply synergy and improve designs

Hybrid Work Culture

We believe face-to-face collaboration is essential for great teamwork and problem solving. That's why we're looking for a colleague who is happy to join the team at our Amsterdam Zuidas office 2-3 days a week.

AI-native product management

We believe AI will fundamentally change how product, engineering and infrastructure teams discover new opportunities. Also in how we make decisions and deliver value to our customers in an advanced, smart and high-paced environment. AI is in our daily workflows and we are transitioning towards Agentic Agile. You will be one of the Product Managers contributing to this transformation.

Why this role rocks

You’ll have a real impact on how the product team works every day, and on how customers experience the product through data. If you enjoy being the person who makes things click behind the scenes and makes insights visible on the front end, this is your kind of role.

What you’ll get

• Impactful role at one of the fastest-growing companies in the Netherlands
• International work environment and flat organization
• Career development opportunities
• Company laptop
• Hybrid-working environment
• Competitive salary
• Pension scheme
• 25 paid vacation days (+ extra day off on your birthday)
• Flexible public holiday policy
• Healthy lunch at the office
• Spacious office in Amsterdam Zuid, ~5 min walk from RAI station