Digital Product Manager (Member Engagement)

Hunkemöller; Hilversum; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work model

Work from abroad for up to 2 weeks per

international work environment

Travel allowance

Hunkemöller Academy

25% employee discount

Job summary

Hunkemöller is seeking a Product Manager to lead the loyalty and member engagement domain for web and app. You will define strategy, own the roadmap and translate customer needs into measurable outcomes that drive growth and retention.

Collaborating with engineers, designers and data specialists, you will help shape an AI-enabled product organization and a modern product culture across an international, hybrid work environment.

Qualifications

• Proven experience as a Product Manager in e-commerce, digital products or tech.
• Strong analytical and problem-solving capabilities.
• Experience with experimentation, customer insights and data-informed decisions.
• Ability to influence diverse stakeholders and navigate ambiguity.

Responsibilities

• Own product vision, strategy and roadmap for loyalty and member engagement across web and app.
• Identify opportunities through customer research, analytics and experimentation.
• Translate problems into measurable outcomes and prioritized initiatives.
• Drive cross-functional collaboration with Engineering, UX, Data, CRM and Commercial teams.
• Create momentum and progress in an evolving environment.
• Champion AI-enabled discovery, prioritization and product development.

Skills

Product management

E-commerce

Analytical skills

Data-informed decisions

AI curiosity

Job description

Our technology organisation is evolving from a largely externally-driven delivery model towards empowered internal product and engineering teams.

Together with our Tech counterparts, we are shaping a startup-like culture within the broader Hunkemöller organisation. We value ownership, curiosity, speed, collaboration and a can-do mentality.

We are actively integrating AI into discovery, decision-making and delivery and are exploring Agentic Agile ways of working. Product Managers joining this team will help define what an AI-enabled product organization looks like.

Your mission

Turn guest shoppers into members who come back, by making membership easy to join and worth using across web and app.

Your product area covers

Member sign-up & onboarding, login & account, member profile & personalisation model, member surfaces across web and app, using member rewards and preferences & consent.

The metrics you are accountable for

Guest-to-member conversion, member activation, second-purchase rate, contactable member rate and redemption journey completion.

You will thrive here if you…

• Get energy from solving meaningful customer and business problems.
• Have a strong bias for action and focus on outcomes over activity.
• Are comfortable operating in ambiguity and creating clarity.
• Combine customer obsession with commercial thinking.
• Challenge assumptions and continuously improve ways of working.
• Enjoy partnering with engineers, designers and data specialists.
• Are excited about using AI to work smarter and move faster.

Key responsibilities

• Own product vision, strategy and roadmap for your domain across web and app.
• Identify opportunities through customer research, analytics and experimentation.
• Translate problems into measurable outcomes and prioritized initiatives.
• Drive cross-functional collaboration with Engineering, UX, Data, CRM and Commercial teams.
• Create momentum and progress in an evolving environment.
• Champion AI-enabled discovery, prioritization and product development.
• Contribute to building a modern product culture within Hunkemöller.

What we are looking for

• Proven experience as a Product Manager in e-commerce, digital products or technology organizations in the area of loyalty and/or member engagement.
• Strong commercial mindset and experience delivering measurable business impact.
• Excellent analytical and problem-solving capabilities.
• Experience with experimentation, customer insights and data-informed decision making.
• Ability to influence without authority and align diverse stakeholders.
• Comfortable navigating change, ambiguity and organizational transformation.
• Curiosity about AI and enthusiasm for adopting emerging ways of working.

AI-native product management

We believe AI will fundamentally change how product teams discover opportunities, make decisions and deliver value. We are embedding AI into our daily workflows and evolving towards Agentic Agile ways of working. We are looking for Product Managers who want to help lead that transformation.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility towork from abroad for up to 2 weeks per year
• Aninternational work environment, working with teams across different countries
• Travel allowanceto support commuting costs
• Access to theHunkemöller Academyfor professional development
• 25% employee discounton all Hunkemöller products