Product Leader - Customer Operations & Salesforce Platform

at; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Autonomy

Growth opportunities

Suitsupply product discount (40%)

Job summary

Suitsupply is seeking a Product Manager for Customer Operations in Amsterdam to own the strategy, reliability, and evolution of our customer service tech stack, including Salesforce, automation, self-service, and telephony. You will drive large-scale implementations with minimal disruption and align platforms with CSAT and efficiency goals.

The role requires 5+ years in product management, strong CRM experience (Salesforce), and a track record of delivering change at scale within complex

Qualifications

• 5+ years in product management or platform ownership roles.
• Deep experience with CRM platforms, including Salesforce.
• Proven track record leading complex, large-scale system implementations or migrations.
• Strong understanding of customer service technology stacks, including automation and telephony.
• Comfortable operating at both strategic and execution levels in cross-functional environments.

Responsibilities

• Own the end-to-end Customer Operations systems roadmap with focus on stability and scalability.
• Act as product owner for Salesforce to support operational needs.
• Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.
• Plan and execute complex, large-scale system implementations and migrations with minimal disruption.
• Ensure systems are well-integrated and drive CSAT, response times, and operational efficiency.
• Partner with Customer Operations leadership, IT, Data, and vendors to deliver resilient platforms.
• Define success metrics for systems performance and drive continuous improvement.

Skills

Salesforce

CRM platforms

Stakeholder management

Cross-functional collaboration

Product ownership

Education

Bachelor's/Equivalent

Tools

Automation platforms

Telephony systems

Job description

Suitsupply is seeking a Product Manager for Customer Operations in Amsterdam to own the strategy, reliability, and evolution of our customer service tech stack, including Salesforce, automation, self-service, and telephony. You will drive large-scale implementations with minimal disruption and align platforms with CSAT and efficiency goals.

The role requires 5+ years in product management, strong CRM experience (Salesforce), and a track record of delivering change at scale within complex