Process Transformation Manager

Heineken; Amsterdam; On-site; EUR 91,000 - 121,000; Full time

Job summary

HEINEKEN is seeking a Process Transformation Manager for Global Rewards in Amsterdam. You will drive operational excellence, transform processes, and digitalise data flows across Rewards, collaborating with People teams, technology partners and OpCos to deliver scalable services.

You will lead compensation data projects, standardisation efforts, and analytics that inform decisions and improve employee experiences. A strategic, collaborative leader with strong program management will thrive.

Qualifications

• Bachelor’s or Master’s degree in HR, Business, Finance, Data, Technology or related field.
• Significant experience in Reward, HR operations, HR transformation, HR systems, process management, analytics or related field.
• Process transformation experience including standardisation and automation.
• Proven project management experience across complex, cross-functional initiatives.

Responsibilities

• Drive operational excellence, process transformation and digitalisation across Global Rewards.
• Lead design, standardisation and continuous improvement of Rewards processes, systems and data flows.
• Oversee Rewards operations including salary review, STI, LTIP and payroll processes.
• Manage data reporting, analytics and decision-support for Rewards stakeholders.
• Lead projects from design through implementation with cross-functional teams.

Skills

Operational excellence

Process transformation

Data analytics

Stakeholder management

Project management

Leadership

Education

Bachelor’s or Master’s degree in HR/Business/Data/Tech

Job description

Process Transformation Manager – Global Rewards

Function: PEOPLE

Fulltime: 40 hours per week

Closing Date: 25thSeptember 2026

What will you do as Process Transformation Manager?

As the Process Transformation Manager, you will play a key role in driving operational excellence, process transformation and digitalisation across Global Rewards. You will lead the design, standardisation and continuous improvement of Rewards processes, systems and data flows, ensuring high-quality, efficient and scalable service delivery across HEINEKEN.

Working closely with Global Rewards experts, People teams across our OpCos, technology teams and external partners, you will translate business needs into effective processes, solutions and projects that enable better decision-making and employee experiences.

Key Responsibilities:

Operational Excellence & Process Transformation

• Process Management: Manage and continuously improve central Global Rewards operational processes, data flows, working procedures and communications to ensure high-quality service delivery and efficiency.
• Standardisation & Automation: Lead the standardisation and automation of Compensation processes for non-senior management populations, identifying opportunities to simplify and improve ways of working.
• MyHR Compensation: Lead the development and implementation of the Compensation module within MyHR, including guidance, training and resources for OpCo People/Rewards teams and line managers.
• Rewards Operations: Oversee key recurring Rewards processes, including Annual Salary Review, Annual STI, LTIP administration support and Global Mobility payroll processes.
• Continuous Improvement: Identify opportunities to improve operational effectiveness through technology, automation, data and process optimisation.

Reporting, Data & Analytics

• Data & Reporting: Lead the delivery of recurring and ad hoc reports and dashboards for Global Rewards stakeholders and external vendor partners.
• Analytics: Lead the Rewards Analysts and Systems Specialist in supporting colleagues with data flows, analysis and complex calculations across Rewards focus areas.
• Decision Support: Translate data and trends into actionable insights to support Rewards processes, management decision-making and future planning.
• Data Quality: Ensure accuracy, consistency and reliability of Rewards data and reporting across relevant processes and systems.

Rewards Project Management

• Project Leadership: Define and execute plans for Global Rewards projects, working closely with Rewards experts and relevant stakeholders.
• Project Planning: Identify project needs, objectives, resources, milestones and deadlines and ensure effective execution from design through to implementation.
• Analysis & Insights: Lead activities such as policy benchmarking, feasibility studies, data analysis, trend analysis and projections to inform project decisions.
• Stakeholder Management: Coordinate multiple stakeholders and dependencies to ensure projects are delivered effectively and generate sustainable business value.
• Team Leadership: Operationally lead and motivate the Global Rewards support team, creating clarity on priorities, responsibilities and expected outcomes.
• Capability Development: Identify and develop capabilities within the team, providing coaching and opportunities for continuous learning.
• Workload Management: Plan and prioritise team workload to balance recurring operational activities with project delivery and transformation priorities.

Experience & Profile (what & how)

What:

• Education: Bachelor’s or Master’s degree in HR, Business, Finance, Data, Technology or a related field, or equivalent relevant experience.
• Work Experience: Significant experience in Reward, HR operations, HR transformation, HR systems, process management, analytics or a related field, ideally within a complex multinational organisation.
• Process Transformation: Demonstrated experience in process standardisation, optimisation, automation and/or digital transformation.
• Project Management: Proven experience managing complex, cross-functional projects from design through to implementation.
• Rewards Expertise: Strong understanding of Compensation and Rewards processes, ideally including salary review, incentive processes and/or global mobility.
• Data & Systems: Experience working with HR systems, data flows, reporting and analytics, with the ability to translate complex data into meaningful insights.
• International Exposure: Experience working in a matrixed, multinational environment with multiple stakeholders, markets and business priorities.
• People Leadership: Experience leading, developing and motivating a team and managing competing operational and project priorities.

How:

• Functional skills: Strong analytical and problem-solving skills, project management, process improvement, business acumen and stakeholder management.
• Data-driven: Comfortable working with complex data and using insights to support decision-making and improve Rewards processes.
• Stakeholder Management: Builds strong relationships across Global Rewards, People teams, technology teams and external partners, and can influence effectively across a matrix organisation.
• Communication skills: Fluent in English, both written and verbal, with the ability to translate complex technical, data or Rewards topics into clear and actionable messages.

What's in it for you? Let's uncork!

• Competitive salary: A gross monthly salary ranging from €8,173 to €10,809, based on your experience and expertise, excluding 8% holiday allowance.
• Performance-driven bonus: A bonus linked to your results, celebrating your achievements and rewarding your contribution to our success.
• Plenty of vacation time: Enjoy 20 vacation days per year, plus a flexible budget to add 10 extra days — that’s 6 weeks in total.
• Stress-free commuting: Enjoy easy travel with an NS Business Card for public transport or a reimbursement of €0.23 per km (up to 30 km per one-way trip).
• Grow with us: We offer endless opportunities for you to learn, grow and explore new career paths, both locally and globally.
• Global impact: Work on strategic technology categories and partnerships that support HEINEKEN’s digital transformation across our global organisation.

Ready to join our team?

Excited to help shape the future of Global Rewards through process transformation, digitalisation and operational excellence?