Process Improvement Specialist

FedEx Group; De Eng; On-site; EUR 60,000 - 80,000; Full time

Job summary

FedEx is seeking a Process Improvement Specialist for our hub in Duiven. You will bridge operational performance, data analysis and execution to deliver measurable improvements.

The role requires coordinating across Operations, Planning, Engineering, and Control Room to drive initiatives and embed changes into daily operations. Strong analytical capability, project management experience, and excellent communication are essential.

Qualifications

• Strong analytical skills with the ability to interpret operational data.
• Excellent communication and stakeholder management skills.
• Structured, proactive and result-oriented mindset.
• Ability to influence without direct authority.
• Experience with Lean, Six Sigma or similar methodologies is considered an advantage.
• Advanced knowledge of Microsoft Excel; experience with Power BI or similar reporting tools is a plus.

Responsibilities

• Drive continuous improvement across operations by identifying opportunities to improve performance, quality and efficiency.
• Lead improvement projects from initial analysis through implementation.
• Coordinate activities across multiple departments and stakeholders to ensure alignment.
• Develop and maintain performance reporting and translate complex data into actionable recommendations.

Skills

Analytical skills

Communication skills

Stakeholder management

Project management

Influence without authority

Lean Six Sigma

Education

Bachelor's degree or equivalent working and thinking level

Tools

Microsoft Excel

Power BI

Job description

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We have an exciting opportunity for you to join our team as a Process Improvement Specialist in our Hub in Duiven

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

About the role

At FedEx, continuous improvement is essential to delivering an exceptional customer experience. As our operation becomes increasingly data-driven and interconnected, we are looking for a Process Improvement Specialist who can transform operational insights into sustainable improvements.

You will bridge the gap between operational performance, data analysis and execution. By identifying opportunities, coordinating stakeholders and driving implementation, you will ensure that improvement initiatives deliver measurable business results.

Key responsibilities

Drive continuous improvement

• Identify opportunities to improve operational performance, quality and efficiency.
• Analyse operational data to identify trends, bottlenecks and root causes.
• Develop practical and sustainable improvement initiatives.
• Measure the effectiveness of implemented solutions and ensure continuous follow-up.

Project management

• Lead improvement projects from initial analysis through implementation.
• Coordinate activities across multiple departments and stakeholders.
• Monitor progress, risks and timelines.
• Ensure improvements become embedded in daily operations.

Stakeholder management

• Work closely with Operations, Service Assurance, Planning & Engineering, Control Room and supporting departments.
• Facilitate workshops and improvement sessions.
• Build alignment between departments and create ownership for implemented changes.
• Present findings and recommendations to operational leadership.

Performance management

• Develop and maintain performance reporting.
• Translate complex operational data into clear recommendations.
• Support operational decision-making through data-driven insights.
• Identify recurring issues and proactively recommend structural improvements.

What you bring

• Bachelor's degree or equivalent working and thinking level.
• Experience in process improvement, project management or operational excellence.
• Strong analytical skills with the ability to interpret operational data.
• Excellent communication and stakeholder management skills.
• Structured, proactive and result-oriented mindset.
• Ability to influence without direct authority.
• Experience with Lean, Six Sigma or similar methodologies is considered an advantage.
• Advanced knowledge of Microsoft Excel; experience with Power BI or similar reporting tools is a plus.
• Excellent verbal and written communication skills in both Dutch and English

What we offer

• An opportunity to influence one of FedEx's largest European operations.
• A challenging position with significant ownership and visibility.
• Collaboration with multiple operational and support functions.
• Opportunities for professional growth and development.
• A dynamic environment where continuous improvement is part of everyday operations.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.