Process Excellence Specialist - Order-to-Cash & Automation

Medtronic plc; Heerlen; Hybrid; EUR 44,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Medtronic Incentive Plan (MIP)

Job summary

Medtronic in the Netherlands is hiring an Associate Process Excellence Specialist to join the Order Operations team in Heerlen. In this hybrid role, you will ensure accurate, first-time-right execution of Offer-to-Cash processes, monitor workflows, analyze KPIs, and drive improvements across countries.

You will collaborate with Customer Care, Operating Units, and enabling functions, applying Lean / Six Sigma and AI-enabled solutions to reduce manual effort and improve efficiency while growing

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Care, Order Operations, or Process Excellence.
• Fluent in English, written and spoken.
• Understanding of end-to-end Offer-to-Cash processes.
• Experience with Lean / Six Sigma and data-driven problem solving.
• Ability to monitor multiple topics and coordinate resolution.

Responsibilities

• Own end-to-end order and operational activities across electronic channels.
• Monitor workflows and open items, identify risks and bottlenecks, coordinate resolution.
• Investigate first-time-right issues, SAP errors, billing or delivery blocks.
• Drive standardization and harmonization across countries.
• Use KPIs and data to analyze quality and performance, spot gaps.
• Apply Lean / Six Sigma to reduce recurrence and improve processes.
• Support digitalization, automation, AI-enabled workflows, touchless processing.
• Coordinate issue resolution with Customer Care, Regions, and enabling functions.

Skills

Fluent English

Analytical thinking

Process excellence mindset

Cross-functional collaboration

Project management

Education

Bachelor's degree or equivalent

Tools

SAP

CIC

Power BI

Job description

Medtronic in the Netherlands is hiring an Associate Process Excellence Specialist to join the Order Operations team in Heerlen. In this hybrid role, you will ensure accurate, first-time-right execution of Offer-to-Cash processes, monitor workflows, analyze KPIs, and drive improvements across countries.

You will collaborate with Customer Care, Operating Units, and enabling functions, applying Lean / Six Sigma and AI-enabled solutions to reduce manual effort and improve efficiency while growing