Process Engineer Customer Service

Prodrive Technologies; Eindhoven; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based salary

33 vacation days + ADV days

Pension plan

Travel allowance for on-site working

Growth plan and career advancement

Entrepreneurial, innovative culture

Flexible hours in 24/7 environment

On-site lunch/dinner

iPhone and laptop provided

Free sports facilities on campus

Job summary

Prodrive Technologies in Eindhoven is seeking a Process Engineer to improve Customer Service workflows, drive continuous improvement, and enable world-class service delivery.

You will lead end-to-end process improvements, apply Lean/Six Sigma, collaborate across functions, and implement automation while ensuring quality and ISO/IATF standards.

Qualifications

• Master’s degree in a technical field.
• At least 3 years of experience in a similar role.
• Familiarity with Lean, Six Sigma or other continuous improvement methodologies.
• Analytical and problem-solving skills; identify end-to-end process issues and provide structural solutions.
• Stakeholder management; influence and communicate with other functions and external customers.
• Knowledge of ISO, IPC, IATF quality standards and regulatory requirements.
• Project management fundamentals; implement improvements end-to-end using PM principles.
• Ability to create and maintain process documentation (PFMEA, Control Plans).
• Proficient in English (written and spoken).

Responsibilities

• Develop, implement and improve Customer Service processes, tools and reporting capabilities.
• Investigate process-related issues, implement corrective actions, and propose structural solutions.
• Collaborate with other functions to assess implications of Customer Service process improvements.
• Drive continuous improvement initiatives.
• Evaluate and introduce new technologies or automation solutions.
• Work closely with CS delivery teams to meet operational goals.
• Create and maintain process documentation.
• Ensure compliance with industry standards and safety regulations.

Skills

Lean

Six Sigma

Analytical thinking

Problem solving

Stakeholder management

Quality standards

Project management

Process documentation

English proficiency

Education

Master’s degree in a technical field

Tools

PFMEA

Control Plans

Job description

If you are energized by improving processes, solving complex workflow challenges, and helping drive world‑class Customer Service performance, then this is your opportunity to make a real difference. Join our Customer Service team and help us push the boundaries of what’s possible.

About The Role

We are looking for a talented and experienced Process Engineer who is passionate about continuous improvement of our Customer Service processes. In this key role, you will be the driving force behind robust, high‑quality workflows that support our mission to deliver world‑class service and drive Customer Satisfaction.

Key Responsibilities:

• Develop, implement and improve Customer Service processes, tools and reporting capabilities
• Investigate process‑related issues, implement corrective actions, and propose a structural solution
• Proactively collaborate with other functions to assess implications of Customer Service process improvements
• Drive continuous improvement initiatives
• Evaluate and introduce new technologies or automation solutions
• Work closely with the CS delivery teams to meet operational goals
• Create and maintain process documentation
• Ensure compliance with industry standards and safety regulations

What We Offer

• A performance‑based salary that grows with your results
• 33 vacation days (including public holidays) plus 13 additional ADV days per year to support a healthy work–life balance
• Pension plan and travel allowance for on‑site working days
• Focus on personal development with a tailored growth plan
• Broad career advancement opportunities across various technical roles and projects
• A young, entrepreneurial, and innovative company culture
• Flexible working hours in a 24/7 environment, with free lunch or dinner on‑site
• iPhone, laptop, and other necessary tools to help you perform your work optimally
• Free sports facilities on campus to help you stay healthy and fit.

What You Bring

• Master’s degree in a technical field
• At least 3 years of experience in a similar role
• Familiarity with Lean, Six Sigma or other continuous improvement methodologies
• Analytical and problem‑solving skills: no band aids – investigate end‑to‑end process plus landscape and solve the problem with a structural solution
• Stakeholder management: ability to influence and communicate with other functions and external customers
• Understanding of quality standards (ISO, IPC, IATF) and regulatory requirements
• Project Management fundamentals: operationalize (process) improvements end‑to‑end using project management principles and communication
• Ability to create and maintain process documentation (PFMEA, Control Plans)
• Proficient in English (written and spoken)

About Prodrive Technologies

We are committed to developing technologies that make an impact. Through our innovative solutions, we contribute to a future in which people can thrive, resources are used optimally, and connectivity brings the world closer together. Our portfolio includes more than 500 unique products across disciplines such as analog and digital electronics, RF technology, mechatronics, and high‑end computing.