Port Complex Solutions Lead - Terminal & Ocean Ops

A.P. Moller - Maersk; Rotterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

Maersk is seeking a Senior Terminal Solution Manager to own how a port complex performs for customers, uniting terminals, ocean operations, towage, pilots and agents. You’ll lead the Hub/Terminal Solution team, keep cargo moving, and shape tomorrow’s terminal organisation with data and technology.

You will oversee end-to-end operation and disruptions, driving improvements through insights, planning and collaboration with Area and Fulfilment teams to ensure customer promises are met.

Qualifications

• Significant experience in shipping, ocean operations, marine or terminal operations.
• Leadership or people-management experience, with a track record of achieving results through others.
• Excellent stakeholder management across functions and with external partners.
• Strategic thinking, with the ability to design future ways of working.
• Comfort with digital solutions and data, with curiosity about how they can improve operations.

Responsibilities

• Own the customer and operational experience across the assigned terminal and wider port complex.
• Take accountability for port-complex performance across terminals, towage, pilots, agents and other partners, improving both performance and cost to serve.
• Lead execution planning and longer-term design planning, securing customer outcomes and asset capabilities.
• Shape yard and gate strategies with Area and Fulfilment teams to keep the terminal fluid and cargo moving.
• Safeguard asset turnaround and connections, turning insights into lasting improvements.
• Coordinate the local response to major disruptions, strikes and vessel or cargo incidents with crisis-management stakeholders.
• Bring the right people together to solve customer pain points across the port journey.
• Lead, develop and strengthen the Hub/Terminal Solution team.
• Spot opportunities for business growth and closer collaboration with our terminal partners.
• Help design the future set-up of the function using data, technology and new ways of working.

Job description

Maersk is seeking a Senior Terminal Solution Manager to own how a port complex performs for customers, uniting terminals, ocean operations, towage, pilots and agents. You’ll lead the Hub/Terminal Solution team, keep cargo moving, and shape tomorrow’s terminal organisation with data and technology.

You will oversee end-to-end operation and disruptions, driving improvements through insights, planning and collaboration with Area and Fulfilment teams to ensure customer promises are met.