Platform Offering Strategy Manager

Adyen; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Global exchange program

Weekly happy hour

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Paid holidays

Work from home opportunities

Job summary

Adyen is seeking a senior member of the Global Commercial Strategy team to own the go-to-market strategy and execution for our platforms and marketplace customers. You will help shape the hard and soft aspects of the commercial offering, partnering with product, marketing and sales to drive growth and customer value.

The role requires strong data-driven thinking, stakeholder management, and the ability to navigate ambiguity in a fast-paced, globally distributed business.

Qualifications

• 7+ years of experience, ideally combining a Consulting / Investment Banking background with hands-on ownership at a technology company
• Experience building and maintaining external relationships with customers and partners
• Strong communication skills to influence internal stakeholders across commercial, operations, compliance, and product and be an Adyen ambassador externally

Responsibilities

• Own end-to-end business impact from diagnostic, to solutioning, to execution
• Drive go-to-market strategy and execution for Adyen’s platforms and marketplace customers
• Advocate for product needs and feedback from customer segments informed by collaboration with vertical teams
• Develop data-driven product recommendations and cross-market insights to inform roadmap decisions
• Collaborate with Product Marketing, Commercial Academy and Business Performance teams to enable commercial teams

Skills

Go-to-market strategy

Stakeholder management

Data-driven decision making

Customer-centric

Strong communication

Ambiguity tolerance

Job description

• As a member of the Global Commercial Strategy team, you will help own and drive the global go-to-market strategy and execution for Adyen’s platforms and marketplace customers. These are some of the world’s largest enablers of commerce globally such as Lightspeed, Fresha, and Vinted providing embedded finance solutions for millions of small businesses and independent sellers
• The role is a part of the broader Commercial Strategy & GTM team at Adyen. Our team mission is to position Adyen as the global fintech infrastructure leader and to grow our commercial success within and across our key verticals
• This team sits at the intersection of Product and Commercial, allowing you to be the connective tissue between the two
• With the Head of Platforms (to which this role reports to), this role is responsible for Adyen’s long-term strategy, product offering, customer satisfaction, and overall performance for the segment. The person in this role will ensure the health and growth of the business by resolving current friction points, identifying new opportunities, and driving change through stakeholders across the organization
• This role will contribute to driving the commercial strategy and revenue growth initiatives for net new business acquisition as well as growth of existing customers
• You will partner with the team to understand and advocate for product needs and feedback from this customer segment, informed by collaboration with Vertical teams, regular customer conversations, and feedback from the broader stakeholder teams
• In this role, they will need to quickly develop deep understanding, zoom out and think strategically, validate their ideas quantitatively, and influence a large network of senior stakeholders
• Offering Commercialization
• Strategic Packaging: You will create and evolve Adyen’s Offering, ensuring it is scalable across verticals and regions
• Bundling & Narrative: You will own the commercial value proposition, product bundling, on a highest level “what” we sell and “why”
• Future-Proofing: You are expected to anticipate future customer and commercial needs and evolve your offering area in line with broader strategy, market and regulatory shifts
• Customer Insights & Product Prioritization
• Customer Centricity: build direct customer relationships. Speaking to customers is a top priority for you to inform your strategies and help land meaningful business. You will need to support Verticals’ point of view with feedback you get directly from customers and from Sales and AMs
• Pattern Recognition: You will identify cross-market and cross-vertical patterns in customer feedback and convert them into clear, data-driven product recommendations
• Customer and Revenue impact: You will have ongoing partnership with Product Leadership to inform roadmap decisions, advocating for development that drives adoption and value creation across the customer portfolio
• Go-to-Market (GTM) & Commercial Enablement
• GTM Execution: You will partner with Commercial leads to execute the Go-to-Market strategy for your offering, ensuring a strong feedback loop
• Global Enablement: You will collaborate closely with Product Marketing, Commercial Academy and the Business Performance team on the creation of necessary enablement for commercial teams
• Vertical Alignment: You will maintain a close partnership with the Vertical teams to ensure systematic cross-vertical insights, aligning your GTM execution with specific industry needs

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

The ideal candidate will have experience running a structured approach to owning end-to-end business impact from diagnostic, to solutioning, to execution. They should also have demonstrated experience working hands-on in ambiguous and fast-paced environmentsCan package various customer feedback into tangible, data-driven business cases that will drive influenceAbility to navigate ambiguity and thrive in a fast-paced environment, bringing structure and clarity across a wide group of stakeholders7+ years of experience, ideally combining a Consulting / Investment Banking background with hands-on ownership at a technology companyYou are customer-centric at your core and have experience building and maintaining external relationships with customers and partnersStrong communication skills to influence internal stakeholders across commercial, operations, compliance, and product and be an Adyen ambassador externallyExpertise in payments or financial technology is a plus but not necessaryAvailable to travel up to 15% of the time, including internationallyExperience and passion for go-to-market strategy & execution, with proven ability to develop unique perspectives backed by data, and ability to navigate and tackle complex blockers to achieve commercial goals