Senior Vertical Strategy Manager, Hospitality

adyen; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

Adyen seeks a Senior Vertical Strategy Manager, Hospitality, to own growth and success for the Hospitality vertical. This global role focuses on NA and EMEA, acting as the voice of the customer across hotels, resorts, cruises, and SaaS platforms.

You will define global commercial strategy, partner with Product Offering, and drive revenue growth with cross-functional teams. Strong data skills and stakeholder influence are essential.

Qualifications

• 7+ years of experience combining hospitality with payments/fintech.
• Customer-centric mindset with the ability to translate feedback into business cases.
• Experience in GTM strategy and execution.

Responsibilities

• Own Vertical Performance and drive health and direction of Hospitality vertical.
• Define global commercial strategy, GTM playbooks, and market analysis.
• Act as SME for Hospitality, understanding PMS, CRS and channels.
• Drive product and partnership strategy based on customer behavior.
• Champion vertical needs to inform product prioritization and pricing.
• Develop customer segmentation and identify revenue growth opportunities.

Skills

Hospitality industry knowledge

Payments/fintech expertise

GTM strategy & execution

Data-driven decision making

Stakeholder communication

Ambiguity navigation

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

About the Vertical

The Hospitality vertical is one of the fastest growing parts of Adyen's business where we have seen success with businesses like Hilton, Citizen M, Belmond in the Enterprise space and also with SaaS platforms like Oracle and Mews. The key to our success is partnering closely with our customers to identify their needs, support their growth and drive success for the Hospitality vertical. We define Hospitality as any business operating in the Hotels, Resorts, Cruise or Amusement space.

About the Role

As a Senior Vertical Strategy Manager, Hospitality you will own the commercial growth and success of the Hospitality vertical at Adyen. The role is a part of the broader Commercial Strategy & GTM team at Adyen. Our team mission is to position Adyen as the global fintech leader and to grow our commercial success within and across our key verticals. You will partner closely with the Head of F&B and Hospitality and contribute to driving the commercial strategy and revenue growth initiatives for net new business acquisition as well as growth of existing customers within the vertical.

As the Senior Vertical Strategy Manager, Hospitality, you will play a pivotal role in shaping and executing Adyen's growth strategy within the hospitality sector. This is a global role with a primary focus on the NA and EMEA regions and the opportunity to contribute to strategic projects worldwide. You will be the voice of the customer for hotels, resorts, cruises, and SaaS platforms operating in the Hospitality space.

What you'll do

• Own Vertical Performance: Serve as a key driver of the health and performance of the Hospitality vertical, supporting its general management and strategic direction.
• Define Global Commercial Strategy: Define and drive key elements of the global commercial strategy for Hospitality. Your strategies will produce deliverables such as go-to-market playbooks, competitive analysis, and business cases that account for market nuances and enable commercial teams to execute flawlessly.
• Become a Subject Matter Expert: Act as the internal and external SME for Hospitality, understanding the interplay between PMS, CRS and channels. You can speak intelligently about the space with the most strategic customers and champion the right initiatives internally.
• Drive Product & Partnership Strategy: Analyze customer behavior to identify opportunities for product innovation, differentiation, and strategic ecosystem partnerships.
• Be the Voice of the Customer: Work closely with the Product Offering team to champion the vertical by providing vertical trends, opportunities and customer pain points to inform needs as input to product prioritization; informing product pricing and packaging strategies to maximize profitability and market share; providing the vertical nuance to global commercial enablement.
• Inform Growth Initiatives: Develop and maintain customer segmentation to identify and pursue opportunities for revenue growth and market expansion. Inform vertical and broader Adyen strategies with the latest industry trends, emerging technologies, and regulatory changes, proactively identifying strategic opportunities or risks.

Who you are

• 7+ years of experience, ideally combining deep knowledge of the Hospitality industry (Hotels, Resorts or Cruise) with expertise in payments or financial technology.
• You are passionate about the Hospitality space and the success of our customers in this vertical. You are customer-centric at your core.
• You have a strong ability to develop winning strategies backed by data and can navigate and tackle complex blockers to achieve commercial goals.
• Experience and passion for GTM strategy & execution.
• Can package various customer feedback into tangible, data-driven business cases that will drive influence.
• Strong verbal communication skills to drive influence stakeholders internally across Commercial, partnerships and product and be an exceptional Adyen ambassador externally.
• Ability to navigate ambiguity and thrive in a fast-paced environment.

You have a strong ability to develop winning strategies backed by data and can navigate and tackle complex blockers to achieve commercial goals.