People Operations Manager

Airwallex; Netherlands; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Airwallex is expanding its People Operations in the EMEA region. We seek a hands-on leader to own end-to-end employee lifecycle operations for ~400 staff across multiple countries, ensuring compliance, data integrity, and scalable processes.

You’ll partner with Payroll, IT, and Legal while driving regional SOPs and automation initiatives. You will contribute to the evolution of our operating model, building better systems for onboarding, payroll inputs, benefits administration, and employment

Qualifications

• 6+ years in People Operations or HR operations in fast-growing software/fintech
• Strong knowledge of employee lifecycle processes (onboarding, offboarding, payroll inputs, benefits, HRIS)
• Experience supporting employees across multiple EMEA countries and local employment requirements
• Familiarity with payroll processes and variable compensation
• Hands-on, detail-oriented approach with ability to manage high-volume operational work

Responsabilités

• Lead and develop the regional People Operations function for EMEA, owning end-to-end lifecycle operations for ~400 employees
• Codify and maintain regional SOPs and manage JIRA helpdesk queues
• Partner with Payroll, IT, Compliance on accurate transactions and audits
• Run data audits, improve data integrity, reporting and governance
• Support benefits administration across EMEA markets and country-specific matters
• Handle employment changes, leaves, visas and right-to-work processes
• Collaborate with Legal to ensure compliance with local requirements
• Identify inefficiencies and drive automation and AI-enabled improvements
• Support regional and global People projects and system implementations
• Manage workload and foster a collaborative team environment
• Lead cross-functional collaboration with People Partners and Talent Acquisition

Connaissances

People Operations

HR Operations

HR generalist

Payroll inputs

EMEA experience

Description du poste

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About Airwallex

Airwallex is a global payments and financial infrastructure platform that helps businesses move money globally. Our products span payments, accounts, treasury, cards, spend management and more, giving businesses a simpler way to manage their financial operations across borders. We're building the future of global finance, and our People & Talent team plays an important role in helping Airwallex scale responsibly. We're looking for thoughtful, hands-on operators who care deeply about employee experience and enjoy turning complex people processes into simple, effective solutions.

What you'll do

As Manager, People Operations, EMEA, you'll help deliver a high-quality employee experience across a growing and diverse region. You'll combine hands-on operational ownership with process improvement, partnering closely with People Partners, Talent Acquisition, Payroll, Total Rewards, Workplace Experience, Legal and business leaders. You'll own core employee lifecycle processes across EMEA, support local compliance and benefits administration, maintain accurate people data, and help employees and managers navigate People-related questions. You'll also contribute to the evolution of our regional operating model, identifying opportunities to improve, automate and scale the way we work. This is a role for someone who is comfortable operating at both the detail level and the regional level: ensuring every onboarding, payroll input and employee query is handled well while also building better systems for the future.

Responsibilities

• Lead and develop the regional People Operations function; own end-to-end employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, payroll inputs/changes, benefits and leaves, offboarding) for an EMEA footprint with ~400 employees, with a strong focus on delivery quality and compliance.
• Drive operational excellence by codifying and maintaining regional SOPs, managing the P&T JIRA helpdesk queue, and setting clear workflows and standards that are consistent with global guidance.
• Partner cross-functionally with Payroll, IT, and Compliance on accurate and timely transactions, audits, vendor coordination, invoicing/POs, and change control.
• Run regular data audits and quality checks, identify discrepancies and improve data integrity, reporting and governance.
• Support the administration and rollout of benefits across relevant EMEA markets, working with internal stakeholders and external providers.
• Provide operational support for employment changes, leave, probation, right-to-work processes, visas and other country-specific employee matters.
• Work closely with People Partners and Legal to ensure processes are delivered consistently and in line with relevant local requirements.
• Identify inefficiencies in manual workflows and drive process improvements, automation and appropriate use of AI.
• Support regional and global People projects, including implementation of new systems, policies and employee programs.
• Manage, prioritise and allocate work across People Operations support resources where applicable.
• Lead and drive a team-based, collaborative environment.

What we're looking for

• Minimum qualifications 6+ years of experience in People Operations, HR Operations or a closely related HR generalist role, ideally in a fast-growing software, internet or fintech company.
• Strong knowledge of employee lifecycle processes, including onboarding, offboarding, payroll inputs, benefits, HRIS administration and employee data management.
• Experience supporting employees across multiple EMEA countries (Netherlands, UK, Germany, France, Spain, Italy, Poland, etc.) and working with local employment requirements.
• Familiarity with payroll processes, including variable compensation such as commissions, bonuses or allowances.
• A hands-on, detail-oriented approach and the ability to manage high-volume operational work without losing