Passenger Services Agent

Swissport International AG; Netherlands; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Excellent workplace environment

Excellent growth opportunities

Job summary

Swissport International AG is seeking motivated individuals to provide comprehensive passenger services across reservations, ticketing, baggage handling, and check-in. You will support VIPs, unaccompanied minors, and passengers with special needs while ensuring efficient flow through the terminal.

The role requires strong communication skills, a focus on accuracy, and the ability to work flexible shifts in a dynamic aviation environment.

Qualifications

• Proven customer service experience in fast-paced environments.
• Strong written and verbal communication skills.
• Fluency in country language; additional languages desirable.

Responsibilities

• Provide passenger services such as reservations, ticketing and check-in.
• Issue boarding passes and rebook passengers during disruptions.
• Assist with baggage processing and fee calculations when applicable.

Skills

Customer service

Excellent communication

Multilingual desirable

Detail oriented

Independent worker

Flexible shifts

Numerate

Follow procedures

Education

High School diploma or GED

Tools

Airport reservation software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Ensure deployment of the Corporate QHSE Manual
• Produce all required, work-related documentation
• Follow training and rules, apply correct procedures and use personal protective equipment as instructed.
• Only perform tasks for which they are trained for. If in doubt, colleagues shall stop the action and seek advice from the Duty Manager.
• Share personal Health & Safety, Environment knowledge with others.
• Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance.
• Perform duties conscientiously, without putting themselves, others, or the environment at risk
• Other duties as assigned
• Comply with the responsibilities detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the requirements in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standards.

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

What we offer

• Excellent workplace environment
• Excellent growth opportunities

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status