Parts Sales Representative

barrywehmiller; Terneuzen; On-site; EUR 35,000 - 52,000; Full time

Job summary

BW Packaging, part of the Barry-Wehmiller family, seeks a Parts Sales Representative to support our installed base and grow parts revenue. You will work with cross-functional teams and manage inquiries, quotations and orders with a focus on customer satisfaction and Lean improvements.

The ideal candidate has 2+ years in customer service or sales within a manufacturing setting, fluent Dutch and English, and experience with ERP/CRM systems. This role is on-site in Terneuzen, NL.　　　　　　

Qualifications

• Minimum 2 years in customer service, inside sales, sales, or aftermarket support.
• Manufacturing or industrial experience preferred; willingness to learn considered.
• Fluent in Dutch and English; French an advantage.
• Experience with ERP/CRM systems and understanding of supply chain workflows.

Responsibilities

• Serve as the primary contact for inquiries via phone and email.
• Provide timely responses to parts inquiries with light technical guidance.
• Identify correct machine components using drawings, BOMs and docs.
• Prepare accurate quotations in ERP/CRM and follow up to convert orders.
• Enter and manage sales orders, ensuring accuracy.
• Process credits and returns; support root-cause analysis.
• Upsell and identify opportunities to grow parts sales.
• Collaborate with Sales, Engineering, Supply Chain and Finance for seamless delivery.
• Contribute to Lean initiatives through process improvements.

Skills

Customer service

Inside sales

ERP systems

CRM platforms

Dutch & English

Lean principles

Education

High school diploma

Tools

ERP systems

CRM platforms

Job description

Divisie informatie: BW Packaging biedt uitgebreide verpakkingsmachines en -oplossingen, waaronder flexibele systemen, vullen en sluiten, etikettering, end-of-line en integratiediensten. Als onderdeel van de Barry-Wehmiller familie verenigen we een wereldwijd team van verpakkingsprofessionals met een duidelijke missie: Mensen die geven om anderen, bouwen oplossingen die presteren. Wij nemen de grootste uitdagingen van onze klanten aan als onze eigen - en leveren innovatieve en duurzame oplossingen die de norm stellen voor waarde en prestaties.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Functieomschrijving:

The Parts Sales Representative plays a critical role in supporting our installed base while driving revenue growth within the Parts business. This position combines strong customer service skills, technical aptitude, and commercial awareness to deliver a best-in-class customer experience.

The ideal candidate brings prior experience in a manufacturing environment and understands industrial equipment, spare parts, and customer support processes. The role requires the ability to interpret technical information, manage quotations and orders independently, and proactively identify opportunities to grow parts sales while maintaining strong customer relationships.

The Parts Sales Representative works cross-functionally with Sales, Engineering, Supply Chain, and Finance to ensure seamless execution from inquiry to delivery, while continuously identifying opportunities for process improvement aligned with Lean principles.

Key Responsibilities

• Serves as the primary point of contact for customer inquiries via phone and email.
• Provide timely responses to parts inquiries, offering light technical guidance on machine components and applications.
• Research and identify correct machine components using drawings, BOMs, and technical documentation.
• Prepare and issue accurate quotations in ERP/CRM systems and follow up to drive order conversion.
• Enter and manage sales orders, ensuring accuracy and completeness.
• Process credits and returns while supporting root cause analysis when required.
• Proactively identify opportunities to increase parts sales through upselling, substitutions, and value-added solutions.
• Conduct outreach to existing and inactive accounts to grow share of wallet.
• Collaborate with internal departments to ensure efficient order execution and resolve technical or logistical issues and make recommendations for solutions.
• Contribute to Lean initiatives by identifying and implementing process improvements.

Qualifications & Experience

• Minimum 2 years of experience in customer service, inside sales, sales, or aftermarket support. Prior experience in a manufacturing or industrial environment is preferred; however, candidates demonstrating a strong willingness to learn will also be considered.
• High school diploma or GED
• Language skills: fluent in Dutch and English. One additional language will also be an advantage, particularly French.
• Experience working with ERP systems and CRM platforms.
• Understanding of supply chain, order processing, and manufacturing workflows.
• Some technical background is a plus including ability to read technical drawings and parts breakdowns.

Knowledge, Skills & Competencies

• A need to succeed and drive to go beyond both personal and business goals
• Customer-focused mindset with a commitment to delivering exceptional service.
• Commercial awareness and ability to identify revenue opportunities.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated and able to work with minimal supervision.
• Strong collaboration skills and ability to interface across departments.
• Proficient in Microsoft Office and general business systems.

#LI-MM1

Bij Barry-Wehmiller erkennen we dat mensen een schat aan ervaring en talent hebben die verder gaat dan alleen de technische vereisten van een baan. Als uw ervaring in de buurt komt van wat u hier ziet, overweeg dan alsnog om te solliciteren. We weten dat onze verschillen vaak leiden tot innovatie, uitmuntendheid en zinvol werk. Daarom worden mensen met alle achtergronden aangemoedigd om op onze functies te solliciteren. Laat het ons weten als u tijdens het sollicitatieproces redelijke aanpassingen nodig heeft.

Company: BW Packaging