Pan-EU Tech Support Engineer - Bilingual IT Helpdesk

HIKVISION Europe; Hoofddorp; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading technology firm in the Netherlands is seeking a Technical Support Engineer to provide exceptional support to clients via phone and email. The role demands strong communication skills, teamwork, and a passion for IT. Fluency in Mandarin and proficiency in another language is required. This is an entry-level, full-time position that offers opportunities for growth within a supportive environment.

Qualifications

• Good team player able to work with other members.
• Strong communication skills to understand customer needs.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Provide support via phone and email to partners.
• Research and explain possible solutions and alternatives.
• Assist with testing products and report results.
• Maintain and develop the company's CRM system.
• Attend training and meetings to expand knowledge.

Skills

Team player

Good communication skills

Positive attitude

High integrity

Passion for Information Technology

Fluency in Mandarin

Fluent in English or other languages

Job description

A leading technology firm in the Netherlands is seeking a Technical Support Engineer to provide exceptional support to clients via phone and email. The role demands strong communication skills, teamwork, and a passion for IT. Fluency in Mandarin and proficiency in another language is required. This is an entry-level, full-time position that offers opportunities for growth within a supportive environment.