P&O Transformation & Knowledge Lead

AniCura; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Mars Veterinary Health Europe is seeking a seasoned P&O Transformation Process & Knowledge Management Lead in Amsterdam for a 12-month FTC. You will design and standardise processes across 19 European countries, driving digital adoption and knowledge governance in a fast-paced, international environment.

Join a cross-functional team delivering major organisational change, leveraging Lean Six Sigma, BPMN, and ServiceNow to improve service quality and efficiency across 450+ clinics.

Qualifications

• 5+ years in transformation programmes or process improvement.
• Experience designing and mapping business processes (Lean Six Sigma, BPMN).
• Knowledge management frameworks and content lifecycle; ServiceNow experience.
• Strong stakeholder management across countries and functions.
• Bachelor's degree; Workday/ServiceNow/change management experience helpful.

Responsibilities

• Lead the design and standardisation of P&O processes and knowledge management across 19 European countries.
• Drive a major transformation programme focusing on process excellence and digital adoption via ServiceNow.
• Collaborate with senior stakeholders across P&O, HRIS, IT and country teams to enable change.
• Build modern knowledge management practices to improve employee experience and efficiency.

Skills

Stakeholder mgmt

Process design

Lean Six Sigma

Change management

Education

Bachelor’s degree in Business/HR

Tools

ServiceNow

Workday

Job description

Mars Veterinary Health Europe is seeking a seasoned P&O Transformation Process & Knowledge Management Lead in Amsterdam for a 12-month FTC. You will design and standardise processes across 19 European countries, driving digital adoption and knowledge governance in a fast-paced, international environment.

Join a cross-functional team delivering major organisational change, leveraging Lean Six Sigma, BPMN, and ServiceNow to improve service quality and efficiency across 450+ clinics.