Order & Customer Service Coordinator

Start People; Boxmeer; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

Start People is seeking a Spare Parts Coordinator to manage spare parts orders, quotations and customer requests for international markets. You will liaise with customers, internal departments, Supply Chain and external parties to ensure timely handling and documentation.

The role requires independence, proactivity and structured work habits, with the ability to switch between tasks and priorities as needed.

Qualifications

• At least MBO+ level education.
• English on C1 level (written and spoken).
• Customer-focused and proactive attitude.
• Structured and organized approach to work.
• Strong organizational and communication skills.
• Genuine team-player mentality.
• Affinity with technology and/or logistics processes.
• Experience with SAP S/4HANA is a plus.

Responsibilities

• Process and follow up on spare parts orders and quotations.
• Handle and actively follow up on emails and customer requests.
• Maintain contact with international customers and agents.
• Monitor outstanding actions and deliveries.
• Coordinate with internal departments and Supply Chain.
• Follow up on customs-related matters and required documentation.
• Process information in SAP S/4HANA.
• Follow up on outstanding payments.
• Arrange travel arrangements for service employees.

Skills

Communication skills

Customer focus

Structured working

Organizational skills

Team player

Logistics affinity

Education

MBO+ level education

Tools

SAP S/4HANA

Job description

As a Spare Parts Coordinator, you will coordinate and follow up on spare parts orders, quotations and customer requests for international markets. You will have frequent contact with customers, internal departments, Supply Chain and external parties.

This is a versatile role that requires more than just administrative skills. You will be responsible for handling and actively following up on incoming emails and customer requests. You ensure that questions are answered in a timely manner and that outstanding matters are properly followed up. You will also regularly liaise with customs authorities and ensure that the required documentation is provided on time.

Your responsibilities will include:

• Processing and following up on orders and quotations;
• Handling and actively following up on incoming emails and customer requests;
• Maintaining contact with international customers and agents;
• Monitoring outstanding actions and deliveries;
• Coordinating with internal departments and Supply Chain;
• Following up on customs-related matters and required documentation;
• Processing information in SAP S/4HANA;
• Following up on outstanding payments;
• Arranging travel arrangements for service employees.

You work in a structured way, know how to set the right priorities and take initiative to resolve and follow up on issues.

For this position, we are looking for someone who works independently, proactively and in a structured manner, and who can easily switch between different tasks and priorities.

You have:

• At least MBO+ level of education and working experience;
• C1-level English, both written and spoken;
• Strong communication skills;
• A customer-focused and proactive attitude;
• A precise and structured way of working;
• Strong organizational and communication skills;
• A genuine team-player mentality;
• An affinity with technology and/or logistics processes.

A strong advantage:

• Experience with SAP S/4HANA;
• Experience in logistics, Supply Chain or order management;
• Experience with import, export or customs;
• Experience with spare parts;
• Experience in an international working environment;
• Fluency in Turkish;
• Fluency in Arabic.

Please note: During the first month, you will work fully from Boxmeer. After this onboarding period, the possibilities for working from Eindhoven and from home can be discussed.