Ops Project Manager

HousingAnywhere Group; Rotterdam; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid holidays

Hybrid Rotterdam office (2 days)

Remote work up to 2 months/year

Commuting coverage

Personal laptop and equipment

Gym membership discounts

Dutch/English language classes

Diverse international community

Pet-friendly office in Rotterdam city

Team-building and Friday socials

Job summary

HousingAnywhere Group seeks an Ops Project Manager to lead the Marketplace Operations project portfolio, coordinating cross-functional initiatives across Product, Tech, and Sales. You will drive scoping, tooling rollouts, and adoption, collaborating with Rotterdam and Cergy teams to deploy the operating model effectively.

The role emphasizes AI tooling ownership, data-driven decision making, and delivering measurable business impact across the teams in a fast-paced marketplace environment.

Qualifications

• 3–5+ years in project/program management or operations management, ideally in marketplace/SaaS/high-volume operations.
• Hands-on experience configuring AI support agents and support platforms; knowledge management, workflow automation, and measuring AI resolution quality.

Responsibilities

• Own the Marketplace Operations project portfolio from scoping to adoption across Rotterdam and Cergy teams.
• Translate frontline operational needs into clear requirements for Product, Tech, and Finance; represent Operations in prioritisation discussions.

Skills

Professional experience

AI & support tooling fluency

No-code/low-code automation

Data familiarity (SQL, dashboards)

Cross-functional communication

Stakeholder empathy

Outcome orientation

Languages: Fluent English

Tools

Intercom Fin

Job description

We're on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every step of the rental journey simple and seamless, so students can focus on what really matters: studying, exploring, and growing.

With HousingAnywhere & Kamernet, and Studapart under our roof, we're Europe's largest student rental platform. You'll find us in Rotterdam, Paris, and Cergy, always guided by our four core values: Ownership, We are enablers, We are changemakers, and We are connectors.

Join us in empowering students to unlock their potential through a safe, online, rental experience.

We're looking for an Ops Project Manager to power the engine room of our Marketplace Operations department. As we consolidate our HousingAnywhere & Studapart brands under one operating model, this role turns that transformation into reality: orchestrating cross-functional projects, acting as the counterpart for Product & Tech, and putting AI and smart tooling to work for our teams within the department. You won't just manage timelines, you'll be a true partner to the managers, helping them operate better every quarter.

Your role

• Cross-functional project delivery: Own the Marketplace Operations project portfolio, from team consolidation milestones to tooling rollouts. You drive projects from scoping through adoption across our Rotterdam and Cergy teams, keeping the operating model deployment on track.
• Face to Product, Tech, Sales and the wider business: Act as the dedicated operations counterpart to the other departments. You translate frontline operational needs (Admin Panel workflows, case management, risk and verification tooling) into clear requirements, represent Operations in prioritisation discussions, and make sure what ship actually lands with the teams.
• Fin AI tooling ownership: Maintain and continuously optimize our Fin AI support agent (content and knowledge base quality, workflow and escalation design, resolution-rate and CSAT monitoring) so automation raises the quality bar rather than just deflecting volume.
• Phone software management: Own the telephony stack for the department, from vendor selection in collaboration with Sales Ops to hands-on configuration (IVR, queues), and tooling integration across both locations.
• Smart tools for the team: Identify manual, repetitive work across the teams within the department and build lightweight solutions that give time back to the teams.
• Partner to the management team: Work shoulder to shoulder with the Heads within the department and the Training & Quality Manager. You bring structure, data, and delivery capacity to their priorities, and connect the dots between teams and locations.

Your profile

• Professional experience: 3-5+ years in project/program management or operations management, ideally in a marketplace, SaaS, or high-volume customer operations environment.
• AI & support tooling fluency: Hands-on experience configuring and optimizing AI support agents (e.g. Intercom Fin or similar) and support platforms; you understand knowledge management, workflow automation, and how to measure AI resolution quality.
• Builder mindset: You prototype your own solutions - no-code/low-code automation, scripting, or AI tools. Comfort with data (SQL, dashboards) is a strong plus.
• Cross-functional communication: You bridge Operations, Product, Tech, and Finance. You translate operational pain into product requirements and product constraints back into operational plans.
• Stakeholder empathy: You treat the operations teams as your customers and can say "no/not now" to protect focus on what moves the needle.
• Outcome orientation: You measure success in business impact, hours saved, resolution rate improved, adoption achieved, not projects "delivered" on paper.
• Languages: Fluent English required; French is a plus given our French teams.

What's in it for you

• Unlimited paid holidays, minimum-based not maximum!
• Position based in our Rotterdam office with hybrid working policy (2 office days).
• Flexibility to work remotely for up to 2 months per year!
• Complete coverage for commuting.
• Personal equipment, including laptop and ergonomic setup.
• Gym membership discount with GoVital or OneFit.
• Dutch/English classes budget.
• Diverse international community (46+ nationalities).
• Pet-friendly office in Rotterdam city centre.
• Team-building events and after-work drinks every Friday.

What can you expect from our hiring process? Read morehere .