Operations Support Officers

Direct Maintenance group; Netherlands; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Well-being budget

Lease-a-bike scheme

Hybrid work environment

Training and career growth

Job summary

Direct Maintenance group is seeking an Operations Support Officer to back our line maintenance network across Europe. You will ensure daily operations run smoothly, coordinate Aircraft on Ground (AOG) events, and act as the operational link between customers and the Operations team for day-to-day requests.

You bring strong planning, coordination, and communication skills, with experience in logistics, aviation maintenance, or related fields.

Qualifications

• Experience in logistics, operations, supply chain, aviation maintenance, or a similar coordination role.
• Excellent planning, organizational and coordination skills.
• Strong communication and analytical abilities.

Responsibilities

• Provide day-to-day operational support to line maintenance stations across the network.
• Coordinate Aircraft on Ground (AOG) events and other unscheduled maintenance activities.
• Act as the primary operational link between customers and the Operations team for day-to-day requests.
• Coordinate AML applications, renewals, extensions, and validations with NAAs.
• Monitor maintenance contracts and ensure regulatory and contractual compliance.
• Support MOE improvements, procedures and internal processes.
• Coordinate operational assets including vehicles, GSE and other resources.
• Support implementation of new IT systems and digital tools to improve efficiency.
• Identify opportunities to streamline processes and enhance operational performance.

Skills

Planning

Coordination

Analytical thinking

Communication

Attention to detail

Problem solving

Tools

Excel

Job description

Direct Maintenance is a certified and independent line maintenance provider with over 25 years of experience in the aviation industry. We keep aircraft flying through reliable maintenance services, unmatched customer focus, and dedicated people in Europe, Africa, and beyond.

We are a people-oriented organization where teamwork, trust, and responsibility are at the heart of everything we do. People who care and line maintenance you can trust. We get it done.

As our Operations Support Officer, you'll play a key role in supporting our line maintenance network. You will ensure our daily operations run efficiently while continuously improving the way we work.

Your responsibilities are:

• Providing day-to-day operational support to our line maintenance stations across the network.
• Coordinating Aircraft on Ground (AOG) events and other unscheduled maintenance activities.
• Acting as the primary operational link between our customers and the Operations team for day-to-day and ad hoc requests.
• Coordinating Aircraft Maintenance Licence (AML) applications, renewals, extensions, and validations with the relevant National Aviation Authorities (NAAs).
• Monitoring maintenance contracts and ensuring compliance with regulatory and contractual requirements.
• Supporting the continuous improvement of our Maintenance Organization Exposition (MOE), operational procedures, and internal processes.
• Coordinating operational assets, including vehicles, trailers, ground support equipment (GSE), and other resources.
• Supporting the implementation of new IT systems and digital tools to improve operational efficiency.
• Identifying opportunities to streamline processes and enhance operational performance.

Who you are

You thrive in a dynamic environment where no two days are the same. You enjoy bringing structure to complex operations, coordinating multiple stakeholders, and ensuring everything runs smoothly. Whether your background is in aviation, logistics, supply chain, or operations, you are a proactive team player who enjoys taking ownership and delivering results.

You bring:

• Experience in logistiek, operations, supply chain, aviation maintenance, or a similar coordination role.
• Excellent planning, organizational, and coordination skills.
• A proactive, solution-oriented mindset with a hands-on attitude.
• Strong communication skills and the confidence to work effectively with colleagues, customers, suppliers, and regulatory authorities.
• Strong analytical skills, attention to detail, and the ability to prioritize in a fast-paced operational environment.
• Good knowledge of Microsoft Office, esspecially Microsoft Excel.
• Familiarity with EASA Part-145 regulations is considered a strong advantage.
• Excellent command of both Dutch and English, spoken and written.
  

It's an advantage if you also have:

• Basic technical knowledge of aircraft maintenance.
• Experience working within an aviation or MRO environment.
• Knowledge of aviation maintenance planning or operational control processes.
• Proficiency in German.
  

What we offer

• A challenging role with a high level of responsibility and autonomy.
• The opportunity to work in an international aviation environment, collaborating with customers, suppliers, and colleagues across multiple countries.
• A young, ambitious, and supportive team that values collaboration, innovation, and knowledge sharing.
• Short communication lines and and informal culture where your ideas are heard and appreciated.
• The opportunity to contribute to continuous improvement initiatives and help shape the future of our operations.
• A hybrid working environment, with the possibility to work partly from home following your onboarding period.
• Excellent opportunities for professional development, training, and career growth.
• A competitive salary and attractive employment benefits, including a well-being budget, a lease-a-bike scheme, and other employee benefits.
  

Application

If you're looking for a role where your work makes a real difference every day, where you'll collaborate with colleagues across Europe and Africa, and where you'll be given the trust and responsibility to grow, we'd love to hear from you.

Join our team and help keep our line maintenance operations running safely, efficiently, and reliably.