Operations Support Agent – Associate

Jobtailor; Heerlen; On-site; EUR 16,531 - 22,041; Full time

Job summary

Jobtailor in Heerlen is seeking a Logistics Customer Service Associate to ensure urgent packages reach the right location on time. You will handle incoming calls regarding shipment collection requests and delivery inquiries and enter data into our in-house tracking system.

You will collaborate with the team and managers, adhere to FedEx processes and regulatory requirements, and contribute to continuous improvements. Availability Monday to Friday 15:00–23:30 is required.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.
• LBO/MBO denk- en werkniveau, bij voorkeur een logistieke richting.
• In bezit van een geldig rijbewijs B is een pré
• Ervaring in de distributie is een pré
• Heftruck certificaat is een pré
• Goede contactuele en communicatieve vaardigheden
• Teamplayer
• Resultaatgericht en meedenkend hoe we het morgen nog beter kunnen doen
• Stressbestendig
• Maandag t/m vrijdag inzetbaar van 15.00 - 23.30

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication skills

Fast-paced environment

Attention to detail

Time management

Team player

Stress resistance

Education

LBO/MBO level

Job description

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Requirements

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail
• LBO /MBO denk- en werkniveau, bij voorkeur een logistieke richting
• In bezit van een geldig rijbewijs B is een pré
• Ervaring in de distributie is een pré
• Heftruck certificaat is een pré
• Goede contactuele en communicatieve vaardigheden
• Teamplayer
• Resultaatgericht en meedenkend hoe we het morgen nog beter kunnen doen
• Stressbestendig
• Maandag t/m vrijdag inzetbaar van 15.00 - 23.30

Core Competencies

Demonstrates strong communication and organizational skills while effectively managing time and prioritizing tasks in a fast-paced logistics environment. Familiar with regulatory requirements and processes to ensure timely and accurate delivery of packages.

Certifications & Qualifications

• Valid Driver's License B
• Forklift Certification