Operations Supervisor

Kibbi Technologies Inc.; Netherlands; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Health & Dental

RRSP matching

Job summary

Kibbi Technologies Inc. is seeking an Operations Supervisor to coordinate driver operations with a strong emphasis on safety, service, and regulatory compliance. The role supports the driver coordination team, assists in training, and ensures adherence to company policies.

Based in St. John's or Corner Brook, NL, with occasional cross-island travel, the position requires 3–5 years in dispatch or logistics and a leadership mindset.

Qualifications

• Post-secondary education in Logistics or Business Administration is an asset.
• 3–5 years in dispatch, transportation coordination, or logistics with at least 1 year in a lead role.

Responsibilities

• Safety, compliance, and operational processes: foster a culture of safety and document SOPs.
• Driver and team support: address issues, train new staff, and travel cross-island as needed.
• Customer service and communication: respond to escalated complaints and maintain professional communication.
• Operational coverage and support: provide after-hours coverage and assist Seaboard operations.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Decision-making

Teamwork

Multitasking

Attention to detail

Education

Post-secondary education in Logistics or Business Administration

Tools

TMW or similar transportation management systems

Microsoft Office Suite

Job description

Position Overview

The Operations Supervisor plays a key role in ensuring the efficient and safe coordination of driver operations. This position is responsible for maintaining a strong focus on safety, driver and customer relationships and customer service, The Operations Supervisor provides and support to the driver coordination team, assists in training new staff, and ensures that all operational processes are followed in accordance with company policies and industry regulations.

Location

St. John's or Corner Brook, NL. Open to other locations for the right candidate

Schedule

Monday - Friday | 8:00am - 5:00pm | Available to work evenings & weekends as needed.

Compensation & Benefits

Generous compensation package including performance incentive bonus | Health & Dental and RRSP employer matching up to 4%.

Key Responsibilities

Safety, Compliance, and Operational Processes

• Create a culture of discipline around safety, service, and operational process performance.
• Report all safety and service incidents promptly to management.
• Support HSE programs and activities, including onsite emergency response as required.
• Collaborate with Compliance on TDG card and TMW-related issues.
• Champion effective work processes and documented standard operating procedures.

Driver and Team Support

• Address day-to-day driver issues and support a driver-centric culture built on respect and business alignment.
• Provide driver, operations, HSE, and site support, including regular cross-island travel as part of weekly activities.
• Train and support new team members to ensure consistent performance and adherence to procedures.
• Contribute to a professional, team-oriented work environment and support continuous improvement initiatives.

Customer Service and Communication

• Provide the first line of response to escalated customer complaints and concerns related to safety and driver performance.
• Remain professional and responsive to customer demands while upholding company safety standards and ethics.
• Provide clear, concise, and timely communication with customers, suppliers, employees, and drivers.
• Respond to general inquiries that do not fall within designated dispatch groups.

Operational Coverage and Support

• Provide support to Seaboard operations and remain accountable to the Seaboard management team.
• Carry the designated phone while on shift to provide coverage for after-hours calls.
• Work with the Fuel Department to resolve fuel card and driver badge-related issues.
• Perform other duties and provide operational support as required.

Requirements

Education and Experience

• Post-secondary education in Logistics, Business Administration, or a related field is an asset.
• Minimum 3–5 years of experience in dispatch, transportation coordination, or logistics, with at least 1 year in a lead or supervisory capacity.

Technical Skills

• Proficiency with TMW or similar transportation management systems.
• Strong computer skills, including Microsoft Office Suite (Excel, Outlook, Word).

Knowledge

• Understanding of transportation operations, safety regulations, and hours of service requirements.
• Familiarity with TDG compliance is an asset.

Competencies

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proven leadership, problem-solving, and decision-making abilities.
• Customer service-oriented with a proactive approach to issue resolution.
• Demonstrated ability to work collaboratively within a team and across departments.

Availability

• Flexibility to provide after-hours coverage as required.