Operations Manager Projects (Rotterdam)

Radio Holland Group; Rotterdam; On-site; EUR 82,000 - 117,000; Full time

Job summary

Radio Holland Group, based in Rotterdam, is seeking an Operations Manager for Projects to lead and continuously enhance global project operations from sales handover through delivery and warranty. You will drive standardized, efficient ways of working and ensure contractual commitments, budgets and customer expectations are met.

The role focuses on Northern Europe, the Middle East and Africa, requiring strong leadership across regions and a proactive approach to continuous improvement.

Qualifications

• Five+ years of leadership in operational projects.
• Strong people leadership and stakeholder management across regions.
• Proficient in Excel and data-driven reporting.

Responsibilities

• Lead and develop project managers, engineers and field engineers, fostering a collaborative and safety-focused team.
• Oversee project execution from sales handover through delivery and warranty, ensuring contractual compliance, budget control and a seamless customer experience.
• Drive operational standardisation and continuous improvement across the assigned regions using Lean principles.
• Develop and maintain the Global Operations roadmap with the project management team; communicate progress and implement improvements with regional stakeholders.
• Monitor project performance and provide monthly reporting on revenue forecast deviations, risks, opportunities and KPIs to the Global Project Director.
• Coordinate timely Project payment milestones, manage customer and subcontractor disputes, and resolve delivery obstacles with relevant departments.
• Collaborate with Project management and Service management teams to embed the Safe Move safety culture.

Skills

Leadership

Project management

Stakeholder management

Communication

Continuous improvement

Excel

Education

Bachelor’s or Master’s in Business Administration

Tools

Lean principles

AI workflows

Job description

About The Role And The Team

As Operations Manager Projects, you will lead and continuously improve global project operations, from the handover of a purchase order by Sales through project delivery and the end of the warranty period. You will drive efficient, consistent ways of working while ensuring projects meet contractual commitments, budgets and customer expectations.

About The Role And The Team

As Operations Manager Projects, you will lead and continuously improve global project operations, from the handover of a purchase order by Sales through project delivery and the end of the warranty period. You will drive efficient, consistent ways of working while ensuring projects meet contractual commitments, budgets and customer expectations. You will be part of the Project department, report to the Global Project Director and are part of the global Project management team. The wider project operations team comprises project managers, project engineers and field engineers. The role initially focuses on Northern Europe and the Middle East and Africa, with responsibilities across multiple geographical regions.

Who we are

Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea.

Role details & Location

Workplace type: On-site Job Type: Full Time Location Rotterdam, The Netherlands

You Will

What You Will Do

• Lead and develop project managers, project engineers and field engineers, building an engaged, collaborative and safety-focused team.
• Oversee project execution from sales handover through delivery and warranty, ensuring contractual compliance, budget control and a seamless customer experience.
• Drive operational standardisation and continuous improvement across the assigned regions, using process analysis, work instructions, action plans and Lean principles.
• Develop and maintain the Global Operations roadmap with the project management team; communicate progress and implement agreed improvements with regional stakeholders.
• Monitor project performance and provide monthly reporting to the Global Project Director and BC, including revenue-forecast deviations, risks, opportunities and operational KPIs.
• Coordinate timely Project payment milestones, manage customer and subcontractor disputes, and resolve delivery obstacles with relevant departments.
• Collaborate with colleagues from Project management team and Service management team to build alignment, support change and embed the Safe Move safety culture.

What does success look like?

Deliver Results

A Person Is Successful In This Role When They

• Manage project deliveries in line with contractual obligations, agreed budgets and customer expectations, while maintaining or improving project closing margin relative to the calculated sales margin.
• Build consistent, effective project operations across assigned regions through implementation of the Global Operations roadmap and measurable process improvements.
• Manage the operational portfolio proactively, with clear monthly reporting on revenue forecasts, risks, opportunities and corrective actions.
• Control operating expenses, work in progress position and overdue receivables, with a focus on the operational KPIs defined for the department.
• Build a strong safety culture and positive customer experience, targeting customer satisfaction above 70%.

Values and Behaviours

About

• Trust to act You take ownership, make informed decisions and follow through on commitments.
• Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done.
• Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy.
• Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace.

Required

What You Bring

• Bachelor’s or master’s degree in business administration, as specified in the job profile.
• At least five years of leadership experience in an operational project environment.
• Strong people leadership, stakeholder management, communication and collaboration skills across regions and cultures.
• Process-oriented, analytical approach, including Excel skills and a focus on continuous improvement.
• Ability to translate operational performance data into practical plans, decisions and clear reporting.

Preferred

• Knowledge of Lean principles or Six Sigma.
• Experience in the maritime electronics industry.
• Experience implementing global ways of working and adopting new tools, including AI-supported workflows.

How we hire

• Application review
• Introductory conversation
• Role-specific interview or assessment
• Final interview
• Offer

We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values.

Salary

Between 7.319,83 EUR – 10.456,79 EUR, gross per month, and is depending on relevant skills, experience, role level and internal pay framework.

Curious if we are a good fit for you?