Operations Manager Non-Cleaning

HQ Pack; Eindhoven; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

HQ Pack in Eindhoven is seeking an Operations Manager Service Center to oversee daily operations of non-cleanroom activities, including industrial cleaning, technical repair, R4R, expedition, and support functions. You will drive continuous improvement, monitor KPIs (Safety, Quality, Delivery, Cost, Customer Satisfaction), manage resources and budgets, and coach your team to achieve operational excellence.

This role requires hands-on leadership and strong process discipline.

Job description

As Operations Manager Service Center, you are responsible for the daily operations of non-cleanroom activities (industrial cleaning, technical repair, R4R, expedition, and support functions). You ensure stable daily performance while driving continuous improvement and operational excellence.

Your tasks include:

• Managing and optimizing daily operations
• Monitoring and improving KPIs (Safety, Quality, Delivery, Cost, Customer Satisfaction)
• Leading escalations and maintaining customer contact
• Driving continuous improvement and process optimization
• Managing resources, budgets, and planning
• Coaching and developing your team
• Ensuring compliance with safety and regulations