Operations Manager

Chanel, Inc.; Netherlands; On-site; EUR 70,000 - 90,000; Full time

Job summary

CHANEL in Amsterdam is seeking an Operations Manager for the fashion boutique to drive performance and ensure smooth daily operations. You will lead the back-office and collaborate on strategic retail projects, with a focus on financial health, stock management, and client experience.

The role requires a 5+ year track record in retail operations and team leadership, advanced MS Office skills, and fluency in Dutch and English (French a plus). Fulltime, on-site role based in/around Amsterdam.

Qualifications

• Significant experience (5 years) in retail operations and team management.
• Analytical mindset with data interpretation expertise and precision.
• Advanced proficiency in Microsoft Office applications.
• Excellent interpersonal, verbal and written communication skills.
• Dutch and English are mandatory; French is a plus.
• Fulltime availability and living in/around Amsterdam.

Responsibilities

• Ensure the financial health of the boutique and monitor retail indicators.
• Pilot operational efficiency and implement projects to enhance performance.
• Oversee cash, stock, care&repair and alteration activities.
• Lead the back-office team, recruitment, leadership and performance goals.
• Support RFID rollout and the introduction of new tools where needed.
• Convey Chanel’s House Strategy to boutique teams and stakeholders.

Skills

Retail operations

Team management

Analytical mindset

Data interpretation

MS Office

Dutch language

English language

French (optional)

Education

Bachelor’s/Master’s in Fashion/Finance/Business/Management

Job description

Operations Manager – Fashion Boutique Amsterdam

Reporting directly to the Boutique Director, the Operations Manager contributes to the piloting of the performance of the boutique, ensures the smooth-running of daily operations and implements projects to enhance the operational efficiency and the financial health of the boutique and ultimately elevate the client experience.

What impact you can create at CHANEL

As part of boutique management committee, you work closely with your pears to define and execute the boutique strategy in line with the brand priorities.

Your role is based on several axes:

• Ensuring the financial health of the boutique
• Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
• Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors
• Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions
• Anticipating business evolutions and supporting boutique management in building strategic action plans to address them
• Preparing the required analyses for weekly and monthly meetings, as well as for each buying session, to ensure a clear understanding and a comprehensive overview
• Enhancing daily operations and taking responsibility for cash, stock, care&repair and alteration activities
• Supervising the management, organization and optimization of these activities within the boutique
• Creating the conditions and providing the adequate support, including some field operational support (performing inventories, handling the till, etc.) so that all targets are met in all of these activities
• Orchestrating the roll‑out and follow‑up of strategic retail projects such as RFID, new tools etc.
• Ensuring all cash, inventory and security procedures are followed and comply with regulations
• Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
• Playing a key role in the orchestration of Chanel&Moi program in collaboration with marketing manager
• Motivating the back‑office teams (cash, stock, care&repair and alteration) to create the conditions that promote an expectation‑exceeding client journey
• Managing the back‑office team (cash, stock, care&repair and alteration) in terms of recruitment, leadership, and setting and monitoring individual goals of team, identifying areas of development and formulating action and training plans to enhance skills and performance
• Support the development of the VM team with the help of the country VM coordinator
• Conveying the House Strategy to boutique teams, ensuring objectives are understood and executed effectively
• Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique
• Ensuring a positive working environment and reaching the highest retail standards
• Overseeing all maintenance, IT, security, administrative functions for the boutique, both internally and externally
• Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back‑office offers an efficient and nurturing environment for staff
• Provisioning the boutique with required supplies and orchestrating boutique tools order (uniforms, packaging, others) and its implementation (guideline, timing)
• Acting as a strong business partner by fostering effective collaboration, maintaining open communication, and building strong working relationships with management‑level peers and all relevant stakeholders
• You are energized by The history and heritage of The House of CHANEL, and its products and collections
• Numbers and business development
• Working on various projects in a dynamic, fast paced and complex environment
• Switching regularly from operational tasks to strategic thinking
• Making decisions as part of a collaborative team
• Developing talents within your team and growing and developing your team’s skillset
• Creativity and innovation by testing, learning, and taking new risks
• Thinking on your feet’-style problem‑solving, whether it be a small and mundane issue or an urgent and complex one

What you will bring to the team

Bachelor’s or Master’s degree in Fashion, Finance, Business or Management. Significant experience (5 years) in retail operations and team management Analytical mindset, data interpretation expertise, precision Advanced proficiency in Microsoft Office applications Excellent interpersonal, verbal and written communication skills Dutch and English are mandatory, French is a plus Fulltime available and living in/around Amsterdam Flexibility with the ability to work late nights (events), weekends and public holidays

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready‑to‑Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.