Operations Internship - Dutch Speaking

Fixico; Amsterdam; On-site; EUR 4,500 - 6,700; Full time

Benefits offered by this job

1:1 mentorship experience

Opportunity to join a scale-up

Flexible work environment

Gym access

Young, driven team

Freshly prepared lunch and snacks

Social events on Fridays

Job summary

A fast-growing car repair marketplace in Amsterdam seeks a Business Operations Intern to support their Operations team. Responsibilities include managing B2B accounts, optimizing processes, arranging quotes for clients, and responding to inquiries. Ideal candidates are in their final studies or recent graduates in Business Administration or similar fields, fluent in Dutch and English, and possess strong communication and problem-solving skills. This internship offers valuable experience in a dynamic environment with mentorship and opportunities for growth.

Qualifications

• Currently in the final stages of studies or recently graduated in relevant fields.
• Fluent in Dutch and excellent proficiency in English.
• Proactive and can-do attitude with a focus on customer service.
• Strong communication skills to build relationships with partners.

Responsibilities

• Manage B2B accounts and optimize processes.
• Arrange quotes and handle B2B damages including quality assurance.
• Onboard new partnerships and provide education on Fixico.
• Process all B2B damages, including QA and damage reports.
• Onboard new partnerships and educate accounts on Fixico use.
• Be the main contact for operational communication with partners and drivers.
• Establish and strengthen relationships with partners (international leasing and rental companies).
• Ensure smooth and timely repair experience for clients.
• Track and resolve repair issues.

Skills

Fluent in Dutch

Excellent proficiency in English

Customer-focused

Proactive attitude

Skilled communicator

Problem solver

Education

Final stages of studies or recently graduated in Business Administration, Hospitality, Management, Marketing or similar

Job description

About Fixico

We are Fixico, a fast-growing car damage repair marketplace, backed by world-class Silicon Valley-based investors, and scaling up rapidly throughout Europe. Trusted by fleet owners, leasing, rental, and insurance companies. Fixico has managed hundreds of thousands of repairs for companies ranging from the world's biggest brands to local players.

What you will be doing

As a Business Operations Intern you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise.

You will handle all incoming and outgoing communication with our B2B clients Dutch speaking, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone. Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages.

We offer two internship cycles, each lasting 5-6 months:

• Fall Cycle: Starts in September
• Spring Cycle: Starts in February or March

Your Responsibilities

• Managing B2B accounts
• Optimizing all processes and volumes for the accounts
• Arrange the best and fastest quotes for our B2B clients
• Processing all B2B damages, including quality assurance and damage reports
• Onboarding new partnerships and educating your account on the best use of Fixico
• Being the point of contact for all operational communication with partners and their drivers regarding damage repairs
• Establishing and strengthening relationships with different partners, such as international leasing and rental companies
• Ensuring a smooth and timely repair experience for our clients
• Tracking and solving repair issues

What we are looking for

• You are currently in the final stages of your studies or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar
• You are fluent in Dutch, and you also have excellent proficiency in English.
• You are customer-focused and have a proactive can-do attitude
• You are a skilled communicator who can easily establish and maintain good relationships with partners
• You are not afraid of conducting calls and approaching partners
• You are a natural problem solver with an attention to detail

On top of a monthly internship allowance, you can enjoy:

• A 1:1 mentorship experience, allowing you to get a lot of market insight
• The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe
• An open, flexible work-environment in the heart of Amsterdam, overlooking the Rijksmuseum
• As members of The Collection, you will be able to enjoy a fully equipped gym within our office building, and rent an electric bike
• A young, talented and extremely driven team, where you will work with all departments
• Plenty of responsibilities and opportunities to grow
• Daily freshly prepared lunch and plenty of snacks
• A toast on our huge balcony during our Friday drinks