Operations & Customer Service Internship | Flagship Events Amsterdam mbo/hbo/wo

Flagship Amsterdam; Amsterdam; Hybrid; EUR 3,600 - 4,300; Full time

Benefits offered by this job

Lunch provided

25% employee discount on canal cruises

Office in central Amsterdam

Job summary

Flagship Amsterdam is offering an Operations & Customer Service Internship in Amsterdam. You will support day-to-day operations for canal cruises and events, manage bookings and customer inquiries, and assist with event preparation and execution.

The role emphasizes learning to maintain an overview, adapt quickly and ensure smooth processes. The internship provides hands-on experience in operations and hospitality, with a focus on customer service during all stages of booking and post-event

Qualifications

• Currently studying Hotel Management, Leisure & Events Management, Tourism Management or a related field.
• You have strong organisational skills and enjoy making sure everything runs smoothly.
• You are customer-oriented and have good communication skills.
• You can prioritise tasks effectively and switch easily between different activities.
• You have a good command of English.

Responsibilities

• Support Flagship Events with day-to-day operational activities.
• Help ensure canal cruises, events and activities are well organised behind the scenes.
• Manage schedules and bookings, answer customer enquiries and coordinate activities.
• Assist with preparation and execution of events.
• Learn to keep an overview and ensure everything runs smoothly.

Skills

Organisational skills

Customer-oriented

English proficiency

Communication skills

Education

Hotel Management / Leisure & Events Management / Tourism Management

Job description

What will you do?

As an Operations & Customer Service Intern, you will support Flagship Events with its day-to-day operational activities. You will help ensure that our canal cruises, events and other activities are well organised behind the scenes, and that customers receive excellent service from their initial enquiry to the completion of their booking. Your tasks will include managing schedules and bookings, answering customer enquiries and coordinating various activities. You will also assist with the preparation and execution of events. You will learn how to keep an overview, adapt quickly and make sure everything runs smoothly.

What will you learn?

• Process bookings, changes and group enquiries;

• Handle complaints and unexpected situations in a customer-oriented way;

• Support the coordination of canal cruises and events;

• Collect and process customer reviews;

• Assist with post-event cost calculations and evaluations.

Practical information

Start date: February 2027, or earlier by mutual agreement;

Duration: Minimum of 5 months;

Internship type: Work placement internship;

Internship allowance: € 350 per month;

Location: Office in the heart of Amsterdam and various event locations.

What we offer

• A varied internship where you will gain hands-on experience in Operations and Customer Service;

• The opportunity to explore different aspects of the events and hospitality industry;

• A behind-the-scenes look at the organisation of canal cruises and events;

• Legendary Friday afternoon drinks, sports activities and company parties;

• A delicious lunch provided at the office;

• 25% employee discount on canal cruises and other activities within Flagship Holding.

Requirements

• You are currently studying Hotel Management, Leisure & Events Management, Tourism Management or a related field;

• You have strong organisational skills and enjoy making sure everything runs smoothly;

• You are customer-oriented and have good communication skills;

• You can prioritise tasks effectively and switch easily between different activities;

• You have a good command of English.

About Flagship Amsterdam

Flagship Amsterdam is a fast-growing canal cruise company based in the heart of Amsterdam. What started in 2017 with just three boats has grown into a fleet of more than 70 boats, and we continue to expand every day! Every year, we welcome guests from more than 55 different countries, and we operate all year round. We do this with a driven and ambitious team of more than 800 seasonal and permanent employees.

But Flagship is about more than just canal cruises. With the same energy and ambition, we are developing a range of concepts, all centred around experiences, hospitality and the city of Amsterdam. You can explore the city by bike with Flagship Bike Tours, enjoy the atmosphere at Flagship Waffle Experience Amsterdam, and discover the creative projects we work on at Shipyard, both on and around the water. We also have brands such as Voyage Amsterdam, Captain Jack and Aemstelland, each with its own style and target audience. Together, they form one organisation, offering different ways for people to experience the city.