Operations & Events Internship | Amsterdam Light Festival | Amsterdam | MBO/HBO/University

Flagship Amsterdam; Amsterdam; Hybrid; EUR 4,700 - 6,400; Full time

Benefits offered by this job

Internship allowance

Job summary

Flagship Amsterdam is seeking an Operations & Events Intern to help ensure smooth daily cruises, especially during the Amsterdam Light Festival. You will assist planning, coordinate departures, and guide guests on boarding, both in the office and on the quay.

The role blends organizational tasks with hands-on duties, offering exposure to a busy cruise operation and opportunities to contribute to ongoing improvements within Operations.

Qualifications

• Currently enrolled in an MBO, HBO or university programme in operations, events, hospitality, tourism or business administration.
• Reliable, practical and guest-oriented attitude.
• Ability to stay calm under pressure and adapt to changing tasks.
• Good command of English; knowledge of Dutch is an advantage.
• Availability during the Amsterdam Light Festival (ALF), including evenings and weekends.

Responsibilities

• Assist with planning, coordinating departing boats and guiding guests during boarding.
• Maintain contact with planners, duty managers, hosts, skippers and harbour partners.

Skills

Guest-focused attitude

Education

Enrollment in a relevant programme (MBO/HBO/University)

Job description

What will you do?

As an Operations & Events Intern, you will help ensure that our daily cruises run smoothly. You will support the Operations team both in the office and on the quay, with a focus on the Amsterdam Light Festival. This is one of the busiest periods of the year. Your tasks will include assisting with planning, coordinating departing boats and guiding guests during boarding. Together with your colleagues, you will help ensure everything runs smoothly and guests have a great experience. Your internship will be varied, combining organisational tasks with a hands‑on approach.

What will you learn?

• Assist with the preparation and execution of the Amsterdam Light Festival;

• Support planning, scheduling and administrative tasks;

• Welcome guests, assist with boarding and coordinate queues on the quay;

• Maintain contact with planners, duty managers, hosts, skippers and harbour partners;

• Maintain checklists and records, and process operational data;

• Contribute to projects and improvements within Operations.

Practical information

• Start date: As soon as possible;

• Duration: 3 to 6 months;

• Type of internship: Work placement;

• Working hours: A combination of office hours and operational shifts. Availability in the evenings and at weekends is required;

• Internship allowance: €500 per month;

• Location: Our office in the heart of Amsterdam and the quay.

What we offer

• A varied work placement where you gain experience in both organisational and practical tasks;

• The opportunity to be involved in Amsterdam Light Festival cruises and get a unique behind-the-scenes look at one of Amsterdam’s largest cruise operations;

• A centrally located office, approximately a 15-minute walk from Amsterdam Central Station;

• Legendary Friday afternoon drinks, sports activities and company parties;

• A delicious catered lunch at the office;

• A 25% staff discount on cruises and other activities within Flagship Holding.

Requirement

• Currently enrolled in an MBO, HBO or university programme in operations, events, hospitality, tourism or business administration;

• A reliable, practical and guest-oriented attitude;

• The ability to stay calm under pressure and adapt to changing tasks;

• Good command of English; knowledge of Dutch is an advantage;

• Availability during the Amsterdam Light Festival (ALF), including evenings and weekends.

About Flagship Amsterdam

Flagship Amsterdam is a fast-growing boat tour company in the heart of Amsterdam. What started with just three boats in 2017 has grown into a fleet of more than 70 boats, and we’re still growing every day! Every year, we welcome guests from more than 55 different countries and operate cruises all year round. We do this with a driven and ambitious team of over 800 employees, including seasonal staff.

But Flagship is about more than just boat tours. With the same energy and passion, we’re developing a range of concepts centred around experiences, hospitality and the city of Amsterdam. Explore the city by bike with Flagship Bike Tours, enjoy the atmosphere at Flagship Waffle Experience Amsterdam, or discover the creative projects we work on at Shipyard, both on and around the water. We also have brands such as Voyage Amsterdam, Captain Jack and Aemstelland, each with its own style and target audience. Together, we form one organisation, offering different ways for people to experience the city.