Operations Analyst

Silverflow; Amsterdam; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel cost reimbursement

Competitive salary with annual raises

Stock options

Descripción de la vacante

Silverflow is a cloud-native payment processing platform with a single API to card networks. As an Operations Analyst, you will triage incidents, investigate root causes, and implement permanent solutions while collaborating with Product, Data, Engineering, and Account Management teams.

You will automate manual workflows, build internal dashboards, and elevate the customer experience, contributing to scalable operations as Silverflow processes billions of transactions annually.

Formación

• Degree in finance, economics, operations, STEM or related analytical field.
• 1–3 years of experience in finance, consulting, tech, or startups.
• Strong analytical skills and ability to work with large datasets.
• Proactive, ownership-driven with end-to-end problem solving.
• English professional fluency; Dutch not required.

Responsabilidades

• Drive Operations: triage incidents, investigate root causes, resolve issues, and communicate findings.
• Develop our Products: propose and scope features to improve service quality and performance.
• Optimize and Automate Processes: design and implement automated workflows.
• Build Insights and Tooling: visualize performance and build tooling for teams.
• Deliver Strategic Support: provide high-impact operational support to sales and account teams.

Conocimientos

Analytical mindset

SQL

Excel

BI dashboards

Attention to detail

Problem solving

Ownership

English fluency

Educación

Finance/ Economics/ Operations/ STEM degree

Herramientas

SQL

Excel

BI dashboards

Descripción del empleo

Silverflow is a cloud-native payment processing platform replacing rigid legacy systems with a single, data-rich API directly integrated with the card networks.

The company was founded in 2019 by payments industry leaders and entrepreneurs Robert Kraal, Paul Buying, and Anne-Willem de Vries, drawing on their combined experience at Bibit, Google, and Adyen.

We are an international team of 100+ colleagues representing over 30 nationalities. We partner with leading fintechs, banks, and merchants like Deutsche Bank and Bolt, and recently raised a $40M Series B led by Picus Capital.

If you want to shape global financial infrastructure, we are building the future of payments. Join our team to make a real impact and grow your career in a fast-moving, diverse environment!

What you'll do

Silverflow processes nearly a billion transactions annually. Our clients rely on our systems, data, and reports for critical operations like payment processing, merchant payouts, and risk management. As an Operations Analyst , you play a vital role in ensuring our platform and operational deliverables remain accurate, timely, and complete.

You will collaborate closely with Product, Data, Engineering, and Account Management teams to triage incidents, investigate root causes, implement permanent solutions, and resolve complex customer inquiries. As we scale, you will continuously improve Silverflow’s operational efficiency by automating manual workflows, building internal dashboards, and elevating the customer experience.

Silverflow processes nearly a billion transactions annually. Our clients rely on our systems, data, and reports for critical operations like payment processing, merchant payouts, and risk management. As an Operations Analyst , you play a vital role in ensuring our platform and operational deliverables remain accurate, timely, and complete.

You will collaborate closely with Product, Data, Engineering, and Account Management teams to triage incidents, investigate root causes, implement permanent solutions, and resolve complex customer inquiries. As we scale, you will continuously improve Silverflow’s operational efficiency by automating manual workflows, building internal dashboards, and elevating the customer experience.

What you will do

To achieve this, your daily focus will involve the following core responsibilities:

• Drive Operations: Serve as the subject matter expert and primary point of contact for product performance. When systems malfunction, data discrepancies arise, or stakeholders raise concerns, confidently triage, investigate, resolve, and communicate.

• Develop our Products: Support your product domain by proposing and scoping new features that improve service quality and platform performance.

• Optimize and Automate Processes: Don't fix the same problem twice. Proactively analyze operational workflows, design innovative solutions, and implement automated systems.

• Build Insights and Tooling: Make sure you visualize and communicate the performance of your products to third party stakeholders. Build tools that make it easier for you and the team to perform the work.

• Deliver Strategic Support: Provide high-impact operational support to Account Management and Sales teams, helping Silverflow secure new business and deepen client relationships through operational excellence.

Who you are

You are eager to grow your career in a role where you can learn, take initiative, and make an impact. You don't need to be a payments expert yet, but you do need to be a logical thinker who loves solving puzzles and taking full responsibility for your work from start to finish. You’ll be a great fit if you resonate with the following profile:

Education: Degree in Finance, Economics, Operations, STEM, or an adjacent analytical field.

Experience: 1–3 years of experience in Finance, Consulting, Tech, or a fast-paced startup/scale-up environment.

Analytical Mindset: Comfortable working with large datasets, digging into root causes, and applying conceptual thinking to novel challenges.

Action-Oriented: Hands-on, proactive, and capable of driving investigations and solution implementation end-to-end.

Detail & Precision: Highly organized with an ability to maintain accuracy while managing competing priorities in a fast-paced environment.

Growth Mindset: Curious, open to feedback, and eager to master financial technology and the global payments ecosystem.

Tech-Savvy: Skilled in using modern AI tools to accelerate work. Proficient in querying and analyzing datasets using SQL, Excel, and BI dashboards, with a strong interest in automating manual tasks.

Language: Professional fluency in English.

Location & Work Authorization: Based in the Netherlands (or willing to relocate) with full right to work. You thrive in an office-first culture with hybrid flexibility.

• A fun and people-first culture: Be part of a diverse team representing 30+ nationalities. Enjoy a daily team lunch, regular padel tournaments, and memorable annual events like our Christmas Party, company birthday celebrations, and off-site trip. We believe great work happens when people also have fun together.
• Learn from the best: Work alongside highly experienced colleagues with deep knowledge across disciplines. There’s a lot of expertise in‑house and endless prospects to learn, grow, and challenge yourself.
• Room to shape your career: With strong growth ambitions, Silverflow offers plenty of opportunities to develop your career and grow alongside the company.
• Strong mentorship & collaboration: We are a flat organization. You’ll work closely with the Head of People & Culture, and the leadership team and experienced mentors, receiving hands‑on guidance from people who genuinely care about your growth and development.
• Fast‑paced, friendly, and collaborative environment: Join a team that values new ideas and initiative, and doing things the right way, while moving fast and supporting each other along the way.
• Great benefits from day one
  - Travel cost reimbursement
  - A competitive salary with annual increases
  - Stock options: share in the success you help create

About us

Silverflow is a payment processing company designed for today's payment needs and fit for the future. A first true, cloud‑native solution with a single API to the card networks that replaces legacy systems.One platform with one connection that reduces cost and complexity, is easy to use, and data‑rich. Founded in 2019 by payments industry leaders and entrepreneurs Robert Kraal, Paul Buying and A.W. De Vries, driven by experience gained from Bibit, Google, and Adyen and a vision ofchanging payments for the better,they have built a company that has created the new standard of payments.Today, Silverflow is a diverse, international team of 100+ colleagues representing over 30 nationalities.We value collaboration, ownership, and curiosity, and we are proud of the culture we are building together.With ambitious growth plans to reach 120 team members over the next two years, we are creating opportunities for people who want to make an impact and grow alongside the company.Are you looking to join a cutting‑edge start‑up in the world of payments? Then don't miss your chance to be a part of something big - come see what we're all about and take the first step towards an exciting new career!