Operations Administrator

The-Maples-Group-; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Job summary

The Maples Group is seeking an Office Support Administrator for a 12-month fixed term contract in Amsterdam. This full-time, office-based role supports the Operations Team with digital mail room tasks, mail administration and general office coordination within a global financial services environment.

Ideal candidates will have prior administrative or customer service experience, strong attention to detail and excellent organisational skills.

Qualifications

• Previous administrative, office support or customer service experience would be an advantage.
• Strong attention to detail and ability to process information accurately.
• Good organisational skills with the ability to manage workload effectively.
• Comfortable using Microsoft Office, particularly Outlook and Word.
• Ability to work independently and as part of a team.

Responsibilities

• Digital Mail Room Support: Open, prepare and scan incoming mail and client documentation.
• Mail Administration: Receive, review and distribute incoming correspondence.
• General Operational Support: Provide administrative support to the Operations team and assist with office coordination.

Skills

Administrative experience

Attention to detail

Organisational skills

MS Office (Outlook, Word)

Teamwork

Tools

Microsoft Office

Outlook

Word

Job description

Position: Office Support Administrator (12 Month Fixed Term Contract)

Location: Amsterdam (Full Office-Based)

About Us

The Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.

What is it like to work here?

We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.

The Opportunity

We are looking for an accomplished Office Support Administrator to join our Operations Team as part of our financial services business in Amsterdam. As part of the global expansion of the Maples Group’s financial services offering, our Amsterdam office opened its doors in 2015. We have achieved good growth since with the Maples infrastructure and network supporting us to deliver the best-in-class solutions to clients worldwide alongside our colleagues in legal services.

Your primary responsibilities include:

Digital Mail Room Support

• Open, prepare and scan incoming mail and client documentation.
• Ensure documents are accurately indexed, processed and routed to the appropriate teams.
• Complete quality checks to maintain accuracy and compliance.
• Maintain records and audit trails within relevant systems.
• Identify and escalation any mail processing or workflow issues.
• Support testing and implementation activities related to the Digital Mail Room system.

Mail Administration

• Receive, review and distribute incoming correspondence.
• Monitor mail queues to ensure timely processing within service level agreements.
• Manage Return to Sender correspondence and related document retrieval.
• Escalate urgent or exceptional items as required.
• Maintain physical and digital records in line with company policies and regulatory requirements.

General Operational Support

• Provide administrative support to the Operations team as required.
• Assist with post, courier and reception cover when needed.
• Support meeting room preparation and general office coordination.
• Assist with filing, archiving and records management activities.
• Provide flexible operational support as business needs require.

What You Bring

In addition to a commitment to delivering superior candidate and stakeholder experiences:

• Previous administrative, office support or customer service experience would be an advantage.
• Strong attention to detail and ability to process information accurately.
• Good organisational skills with the ability to manage workload effectively.
• Comfortable using Microsoft Office, particularly Outlook and Word.
• Ability to work independently and as part of a team.

You can learn more about the Maples Group on our corporate website Experience our culture and our people on our Careers Page or on LinkedIn.