Operational Key Account Manager

DSV; Rozenburg; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

28 vacation days per year

8% vacation pay

5% bonus

DSV Academy training opportunities

Job summary

DSV in the Netherlands is hiring an Operational Key Account Manager for the Rozenburg healthcare operation. You will serve as the key link between customers and the healthcare team, driving commercial and operational opportunities while maintaining strong customer service focus.

You will share market trends, aviation news and KPI updates with team leads and managers, participate in MBRs and QBRs, and excel in customer-centric project leadership. Fluency in Dutch and English is required.

Qualifications

• At least 4 years of work experience in freight forwarding in air cargo.
• Customer-oriented mindset with problem-solving skills and enthusiasm in presentations.
• Ability to present to team and customers with clarity and energy.
• Possibility to apply for a Certificate of No Objection (VGB).
• Good command of Dutch and English for communication with customers.

Responsibilities

• Serve as the point of contact between customers and operational freight forward colleagues.
• Identify customer needs and advise on new opportunities with a focus on service.
• Discuss market trends and air cargo news with team leads and manager.
• Present KPI updates in MBRs/QBRs to improve operations and customer outcomes.
• Lead projects and collaborate with healthcare department to enhance customer orientation.

Skills

Freight forwarding

Customer orientation

Problem solving

Presentation skills

Dutch language

English language

Excel

Tools

Excel

Job description

Move forward as Operational Key Account Manager at DSV in Schiphol

Being responsible as the point person between customers and operational freight forward colleagues in the healthcare department in Rozenburg. You are commercially and operationally savvy, thinking of opportunities for both customers and DSV. That's what you do!

You get it done

In Rozenburg, the healthcare department is actively involved in import, export, and logistics activities for various international customers. Storage and distribution take place from our own GDP certified pharma warehouse of 7,500 m2. As an operational key account manager, you recognize the needs of customers and advise them on new opportunities, with a focus on customer service. Additionally, you discuss this with the team leads and your direct manager in the healthcare department. You share market trends, aviation, and air cargo news with them and tackle new and existing customer-related challenges. You identify potential new opportunities and proactively respond to them: you work on it.

How you do this? As an operational key account manager, you identify customer needs and provide them with advice on new opportunities and possibilities, with a focus on customer service. Additionally, you discuss these matters with team leads and your direct manager in the healthcare department. Together, you address market trends, aviation and air cargo news, and tackle challenges related to both new and existing customers. You recognize potential new opportunities and anticipate them. Your up-to-date knowledge of air cargo, the current market, and extensive experience with Excel are crucial for your role. Sharing this information and trends with customers and colleagues, through presentations in MBRs and QBRs, is part of your responsibilities. All with the aim of making the operations in the healthcare department even more customer-oriented. You get this done by:

• conveying the positive aspects (regarding air freight and logistics activities) to existing and potential customers;


• advising our customers both commercially and operationally;


• you are the project leader for various projects;


• collaborating closely with the team leads of the healthcare department and motivating your colleagues to be even more customer-centric;


• reporting KPIs to customers.

The healthcare department at DSV is known for enthusiasm, camaraderie, and hard work. The team consists of 24 colleagues, including 4 team leads and 3 key account managers, who get along very well and help each other when needed during busy times, all while keeping a sense of humor.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Start your journey as an Operational Key Account Manager with your enthusiasm and energy. This is what you can do with us, right here in Rozenburg, says Robert Knoppert (Director Global Airfreight).

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• at least 4 years of work experience in freight forwarding in the field of air cargo;


• a customer-oriented mindset, problem-solving skills, and the ability to present to the team and customers with enthusiasm;


• the possibility of applying for a Certificate of No Objection (VGB);


• a good command of both Dutch and English to communicate with customers via speaking or email.

It all counts for this vacancy of operational key account manager in Rozenburg. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• 28 vacation days per year and 8% vacation pay paid in May;


• 5% bonus paid in November;


• a favorable pension scheme, with a part being premium-free and a 5% personal contribution;


• access to knowledge and training through our DSV Academy and external (logistics) study opportunities.

Our corporate recruiter a.i. Rolf Buitenkamp answers all your questions via [phone] or [e-mail].

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.