Operational Key Account Manager

DSV - Global Transport and Logistics; Rozenburg; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

28 vacation days

8% vacation pay

Pension scheme

DSV Academy access

Job summary

DSV – Global transport and logistics in Rozenburg/Schiphol seeks an Operational Key Account Manager to connect customers with healthcare freight operations. You will identify opportunities, advise on commercial and operational aspects, and lead projects with the healthcare team.

You will partner with team leads, share market insights, and manage customer relationships while ensuring service quality and KPI reporting. Dutch and English communication is essential.

Qualifications

• 4+ years of freight forwarding experience in air cargo.
• Customer-oriented with strong problem-solving and presentation skills.
• Possibility to apply for Certificate of No Objection (VGB).
• Fluent in Dutch and English for customer communication.

Responsibilities

• Convey positive aspects of air freight and logistics to customers.
• Advise customers commercially and operationally.
• Act as project leader for various projects.
• Collaborate with team leads to maintain customer focus.
• Report KPIs to customers.

Skills

Air cargo freight

Customer orientation

Problem solving

Team presentation

VGB eligibility

Dutch language

English language

Job description

Job Req Number: 119146 Time Type: Full Time

Move forward as Operational Key Account Manager at DSV in Schiphol

Being responsible as the point person between customers and operational freight forward colleagues in the healthcare department in Rozenburg. You are commercially and operationally savvy, thinking of opportunities for both customers and DSV. That's what you do!

You get it done

In Rozenburg, the healthcare department is actively involved in import, export, and logistics activities for various international customers. Storage and distribution take place from our own GDP certified pharma warehouse of 7,500 m2. As an operational key account manager, you recognize the needs of customers and advise them on new opportunities, with a focus on customer service. Additionally, you discuss this with the team leads and your direct manager in the healthcare department. You share market trends, aviation, and air cargo news with them and tackle new and existing customer-related challenges. You identify potential new opportunities and proactively respond to them: you work on it.

You get this done by:

• conveying the positive aspects (regarding air freight and logistics activities) to existing and potential customers;
• advising our customers both commercially and operationally;
• you are the project leader for various projects;
• collaborating closely with the team leads of the healthcare department and motivating your colleagues to be even more customer-centric;
• reporting KPIs to customers.

The healthcare department at DSV is known for enthusiasm, camaraderie, and hard work. The team consists of 24 colleagues, including 4 team leads and 3 key account managers, who get along very well and help each other when needed during busy times, all while keeping a sense of humor.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Start your journey as an Operational Key Account Manager with your enthusiasm and energy. This is what you can do with us, right here in Rozenburg, says Robert Knoppert (Director Global Airfreight). In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• at least 4 years of work experience in freight forwarding in the field of air cargo;
• a customer-oriented mindset, problem-solving skills, and the ability to present to the team and customers with enthusiasm;
• the possibility of applying for a Certificate of No Objection (VGB);
• a good command of both Dutch and English to communicate with customers via speaking or email.

It all counts for this vacancy of operational key account manager in Rozenburg. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

• 28 vacation days per year and 8% vacation pay paid in May;
• 5% bonus paid in November;
• a favorable pension scheme, with a part being premium-free and a 5% personal contribution;
• access to knowledge and training through our DSV Academy and external (logistics) study opportunities.

Move forward

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.