Onboarding Specialist

OrderYOYO; Amsterdam; On-site; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Uncapped bonus

Social environment

Casual dress

Sales conferences

Annual parties

Career development

Job summary

OrderYOYO is seeking a confident Onboarding Associate to drive restaurant activation and ongoing success across Europe. You will focus on onboarding partners, analysing data for optimisations, and encouraging growth through upsell opportunities.

You will conduct outbound calls to ensure quality service, support partner activation, and maintain positive relationships with restaurant partners across the Netherlands.

Qualifications

• Must be able to drive customer success and account growth.
• Strong analytical skills to review partner data and identify optimisations.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and manage multiple restaurant partners.

Responsibilities

• Onboard new restaurant partners from signup to live activation.
• Conduct outbound calls to ensure ongoing customer success and engagement.
• Analyse partner data to identify upsell opportunities and optimisation points.
• Reach out to partners post-60 days to support commercial growth.
• Manage restaurant profiles, including menu digitisation and app updates, within set timeframes.

Skills

Customer success

Data analysis

Communication

Teamwork

Job description

We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!

ORDERYOYO’s Mission:

We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!

Here’s a taste of what you’ll be doing:

The Onboarding Associate role focuses on onboarding restaurants and ensuring customer success. With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.

Customer Success

Outbound calls to restaurants to ensure customer success.

Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).

Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.

Taking ideas to the restaurant partners and implementing them.

Onboarding:

Dealing with the activation of our restaurant partners from the sign up to going live.

Outbound calls to restaurants to ensure smooth onboarding process.

You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.

Tracking and responsible for the restaurant within the first 60 days.

Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the Netherlands.

• Hours: 9am-5.30pm
• What We Offer:
• Great UNCAPPED bonus structure.
• A Social & Vibrant environment – We want you to enjoy being at work.
• Casual Dress.
• Sales Conferences & Quarterly National Conferences.
• 2 Annual companywide parties.
• Genuine progression and career development opportunities.

What We Are Looking For In You:

• Driven self-starters who are motivated to achieve bonus.
• Someone with initiative, who is able to work as part of a team and individually.
• Goal-oriented individuals with a 'never say no' attitude to get the job done.
• We’re all about personality and energy – We love enthusiasm.

Who we are at OrderYOYO:

We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities.