Onboarding Consultant DACH & International

Virtuagym; Amsterdam; Remote; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Remote-friendly work policy

25 vacation days

Pension + 8% holiday allowance

Home office setup & WFH allowance

Monthly gym contribution

Job summary

Virtuagym is seeking an Onboarding Consultant for the DACH & International markets. You will be the first point of contact, guiding clients through software implementation and ensuring they realize value from day one.

The role emphasizes remote work with the freedom to manage your own portfolio and schedule. You will run 1:1 onboarding sessions, tailor guidance to client needs, and collaborate with teams to drive adoption and retention across global markets.

Qualifications

• Experience managing client communication across channels (calls, email, chat).
• Fluent English and native-level German is required.
• Strong interpersonal skills with the ability to work remotely and autonomously.

Responsibilities

• Lead onboarding for new clients in the DACH and international markets.
• Conduct 1:1 consulting sessions to drive product value.
• Advise clients through software implementation from A to Z.

Skills

Client communication

German (native)

English (strong)

Job description

As Onboarding Consultant DACH & International in our Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

• Customer Success
• Amsterdam, NL
• Fully Remote

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results!
At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way.

What this role looks like

As Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers for our DACH and international markets. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

• A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier.
• With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans.
• You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z.
• Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction.
• During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.

What you will own

• Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible.
• Providing our customers with a high-quality and well-structured onboarding
• Hosting 1:1 consulting sessions
• Reach out proactively to ensure goals are met (in a timely manner).

What you will bring to the team

• Prior experience with managing client communication, from call center, hospitality, events;
• Strong written and verbal communication skills in English and German (native-level) - this is a hard requirement;
• You easily connect with people;
• You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;
• You are a true problem solver with great emphatic skills;
• You’re a fast learner and tech savvy;
• Strong organization and time management skills and ability to think outside the box.

Here’s why you should join Virtuagym!

We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

Benefits

Real impact from day one in a fast-growing scale-up!

Remote-friendly: work from anywhere in the Netherlands.

25 paid vacation days (full-time), with the option to buy more.

Pension scheme + 8% holiday allowance.

Home office setup, hardware, and work-from-home allowance.

Monthly gym contribution (TrainMore, Basic-Fit, ClassPass, etc.) + free on-demand workouts.

Work from abroad (within Europe) up to 12 weeks/year, max 4 consecutive weeks.

Unlimited on-demand coaching with psychologists via OpenUp.

Culture

Real opportunities for growth.

Flat hierarchy with genuine ownership and decision-making authority.

Sports events, ski trips, summer outings, Friday lunches and weekly drinks.

Pet-friendly canal-side office in central Amsterdam.