Onboarding and Support Staff (Fulltime)

GSES System; Rotterdam; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

NS Business Card for commuting

Company laptop

Job summary

GSES System seeks an Onboarding and Support Specialist to help customers implement and adopt our sustainability platform. You will guide new users, provide product support via phone, email, and chat, and lead training sessions to ensure a smooth rollout.

You’ll collaborate with sales and development teams to address issues, gather feedback, and improve user experience, all while working from our Rotterdam office.

Qualifications

• Bachelor's or vocational degree required.
• Strong communication and a customer-centric mindset.
• Experience in onboarding or customer service is a plus.

Responsibilities

• Onboard new clients step by step through implementation of our platform.
• Provide technical and functional support via phone, email, and chat.

Skills

Customer focus

Communication skills

Dutch language

English language

Education

Bachelor's degree

Vocational degree

Job description

Join GSES as Onboarding and Support Specialist and Drive Sustainability Forward!

Are you customer-oriented, solution-driven, and passionate about sustainability and technology? Do you want to work in a dynamic team where your efforts directly contribute to our mission of making organizations more sustainable? Then this role is perfect for you!

Location: On-site (Rotterdam)
Employment Type: Full-time
Salary: Competitive
Extras: NS Business Card for commuting

About GSES System

GSES System is the leading international platform for sustainability and circularity. With our innovative tools, we help companies and organizations worldwide make sustainability measurable, manageable, and transparent. From our modern office in Rotterdam, we work daily toward a sustainable future.

Your Role as Onboarding and Support Staff

As part of the Onboarding and Support team, you will be the first point of contact for our customers. You will guide new users to successfully implement our platform and provide support with any questions or challenges. Your goal is to ensure our customers have a seamless experience and can fully leverage our tools.

What You Will Do

• Onboarding: Guide new clients step by step through the implementation of our system.
• Support: Provide technical and functional assistance via phone, email, and chat.
• Training: Organize training sessions and workshops to familiarize clients with our platform.
• Problem-Solving: Identify and report areas for improvement in the system’s usage.
• Collaboration: Work closely with the sales and development teams to ensure customer satisfaction.

What You Bring

• A minimum of a vocational or bachelor’s degree (preferably in a relevant field).
• Strong communication skills and a customer-focused mindset.
• Affinity for sustainability and/or technology.
• Proficiency in Dutch and English, both written and spoken.
• Experience in onboarding or customer service is a plus.

What We Offer

• A full-time position with variety and responsibility.
• A motivated and supportive team in the heart of Rotterdam.
• Competitive employment benefits.
• A company laptop to help you perform your tasks efficiently.
• Opportunities for personal growth and development within an innovative company.

Working at GSES Means:

• Contributing to a more sustainable world.
• Being part of an informal yet professional work environment.
• Facing new challenges daily and opportunities to develop yourself.