Dutch speaking Customer Service Representative for Cyprus

The lemon Consulting; Amsterdam; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Unlimited performance-based bonus

Relocation package to Cyprus

International working environment

Training provided

Experience in global gaming customer支持

Job summary

The lemon Consulting is seeking a Customer Service Representative (Dutch) to join on-site in Larnaca, Cyprus. You will handle customer inquiries via phone, email, and live chat, assist with account management, and resolve issues with a customer-first approach.

Fluency in Dutch and English is required. The role offers relocation assistance, a performance-based bonus, training, and an international environment within a global gaming customer support context.

Qualifications

• Native Dutch speaker
• Fluent English
• Completed secondary education
• Previous customer service experience is an advantage
• Good computer and technology skills
• Strong communication and customer interaction skills
• Good problem-solving abilities
• Ability to multitask and work effectively under pressure
• Friendly, reliable and customer-oriented approach
• Willingness to relocate to Larnaca, Cyprus

Responsibilities

• Provide high-quality customer support to users via phone, email and live chat
• Assist customers with account-related, technical and platform-related inquiries
• Support users with password resets, payments and general account management queries
• Troubleshoot technical issues and provide clear, solution-oriented guidance
• Maintain a professional and customer-focused approach across all interactions
• Accurately document customer interactions and relevant case information
• Escalate complex or unresolved issues to the appropriate internal teams
• Meet defined quality, productivity, customer satisfaction and attendance targets.

Skills

Dutch language

English language

Customer service

Communication

Problem solving

Multitasking

Pressure management

Friendly attitude

Criminal record clean

Willing relocation

Education

Secondary education

Job description

Position: Customer Service Representative (Dutch)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES

• Provide high-quality customer support to users via phone, email and live chat
• Assist customers with account-related, technical and platform-related inquiries
• Support users with password resets, payments and general account management queries
• Troubleshoot technical issues and provide clear, solution-oriented guidance
• Maintain a professional and customer-focused approach across all interactions
• Accurately document customer interactions and relevant case information
• Escalate complex or unresolved issues to the appropriate internal teams
• Meet defined quality, productivity, customer satisfaction and attendance targets.

REQUIREMENTS

• Native or fluent Dutch speaker
• Fluent English
• Completed secondary education
• Previous customer service experience is an advantage
• Good computer and technology skills
• Strong communication and customer interaction skills
• Good problem-solving abilities
• Ability to multitask and work effectively under pressure
• Friendly, reliable and customer-oriented approach
• Clean criminal record
• Willingness to relocate to and work on-site in Larnaca, Cyprus.

BENEFITS

• Unlimited performance-based bonus linked to KPIs
• Relocation package for candidates moving to Cyprus
• International working environment
• Training provided
• Opportunity to gain experience within a global gaming customer support environment and many more!!