On-Site Data Center Technician II

QTS Data Centers; Het Hogeland; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

5,250 EUR training bursary

Company car scheme - eligibility

Pension scheme with Allianz

Occupational disability allowance

Voluntary health insurance

Voluntary pet insurance

This position in bonus eligible

Job summary

QTS Data Centers in Groningen seeks a Critical Operations Technician II to install, repair, and maintain IT, electrical, mechanical, and plumbing/piping equipment across the building. You will monitor systems, analyze data, and support customers on the Data Center floor in person and over the phone.

The role requires on-site work 24x7x365 with no eligibility for remote or hybrid work; strong knowledge of IT and building systems and excellent ticketing and communication skills are essential.

Qualifications

• Five or more of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Applies learning, knowledge, skills, and company policies to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts to ensure proper operation.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Skills

Customer focus

Teamwork

Analytical thinking

Strong communication

Education

Technical training

Certifications: A+, Network+, BICSI Installer I

Tools

MS Office Suite

Job description

QTS Data Centers in Groningen seeks a Critical Operations Technician II to install, repair, and maintain IT, electrical, mechanical, and plumbing/piping equipment across the building. You will monitor systems, analyze data, and support customers on the Data Center floor in person and over the phone.

The role requires on-site work 24x7x365 with no eligibility for remote or hybrid work; strong knowledge of IT and building systems and excellent ticketing and communication skills are essential.