Ocean Import Coordinator

C.H. Robinson Worldwide; Rotterdam; On-site; EUR 33,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Travel allowance

Life insurance

Healthcare plan

Job summary

C.H. Robinson is seeking an Ocean Import Coordinator in Rotterdam to manage end-to-end ocean import shipments, ensuring compliance and exceptional customer service.

You will coordinate bookings, tracking, customs documentation, and invoicing while collaborating with carriers, overseas offices, and internal stakeholders on a five‑days‑a‑week on-site basis. In this role you’ll build strong customer relationships, provide status updates and reports, and contribute to process improvements.

Qualifications

• Minimum 2 years of ocean import, freight forwarding, or international logistics experience.
• Strong knowledge of ocean import documentation and international shipping processes.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.

Responsibilities

• Manage ocean import shipments from origin through final delivery while ensuring compliance with customer SOPs and regulatory requirements.
• Coordinate bookings, shipment tracking, customs documentation, arrival notices, delivery arrangements, and invoicing activities.
• Monitor shipment milestones and proactively resolve transportation, documentation, and service issues.
• Collaborate with carriers, overseas offices, agents, customs brokers, and internal teams to ensure operational excellence.
• Build strong customer relationships through timely communication, issue resolution, and service support.
• Provide shipment status updates, operational reporting, and documentation support to customers and stakeholders.
• Identify process improvement opportunities and contribute to service, quality, and efficiency initiatives.
• Participate in customer reviews and support business growth through exceptional service delivery.

Skills

Ocean import

Customer service

Documentation

Regulatory compliance

Communication

Job description

C.H. Robinson, one of the world’s largest logistics platforms, is looking for our next Ocean Import Coordinator to join our Global Forwarding team in Rotterdam. As a successful Ocean Import Agent, you will manage end-to-end ocean import shipments, ensuring seamless transportation, documentation compliance, and exceptional customer service. You will work closely with customers, carriers, overseas offices, and internal stakeholders to deliver efficient and reliable import solutions. At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. In this role, you will engage with peers on‑site five days a week, igniting creativity and driving impactful results.

RESPONSIBILITIES

• Manage ocean import shipments from origin through final delivery while ensuring compliance with customer SOPs and regulatory requirements.
• Coordinate bookings, shipment tracking, customs documentation, arrival notices, delivery arrangements, and invoicing activities.
• Monitor shipment milestones and proactively resolve transportation, documentation, and service issues.
• Collaborate with carriers, overseas offices, agents, customs brokers, and internal teams to ensure operational excellence.
• Build strong customer relationships through timely communication, issue resolution, and service support.
• Provide shipment status updates, operational reporting, and documentation support to customers and stakeholders.
• Identify process improvement opportunities and contribute to service, quality, and efficiency initiatives.
• Participate in customer reviews and support business growth through exceptional service delivery.

QUALIFICATIONS

• Minimum 2 years of ocean import, freight forwarding, or international logistics experience.
• Strong knowledge of ocean import documentation, international shipping processes, and supply chain operations.
• Excellent customer service, communication, prioritization, and multitasking skills.
• Ability to work effectively in a fast‑paced, deadline‑driven environment.
• Strong problem‑solving skills, attention to detail, and adaptability.

WHAT WE OFFER

• Real opportunities to grow your talent in a fast‑moving, global organization.
• A fun, open, and inclusive workplace that encourages innovative thinking.
• Possibility to develop your language skills in our multilingual offices.
• Opportunities for professional growth with access to training platforms.
• Comprehensive benefits including competitive salary, performance bonuses, travel allowance, life insurance, healthcare plan.

Compensation Range

• Compensation Range €33,200.00 - €52,700.00
• The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in.
• Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training.
• Compensation details listed in this posting reflect the base pay only.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200.

We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.

Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry.

Our commitment to excellence is further affirmed by being named a Great Place to Work 2023‑24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.