Ocean Import Agent (Chinese Accounts)

Werken Bij Expeditors; Barendrecht; Remote; EUR 40,000 - 60,000; Full time

Job summary

Werken Bij Expeditors in Barendrecht is seeking an Ocean Import Agent focused on Chinese accounts to coordinate and manage inbound sea freight into Europe. You will act as the primary liaison between origins in Asia, our Chinese client portfolio, and European operations, ensuring shipments move on schedule.

You will handle end-to-end import processes, communicate proactively with clients, carriers, and internal teams, maintain accurate documentation, and monitor milestones to resolve delays.

Responsibilities

• End-to-End Import Operations: Coordinate and track incoming Ocean Freight shipments (FCL/LCL) from origin ports to final destinations across Europe.
• Dedicated Account Communication: Serve as the primary operational point of contact for our Chinese key accounts. Proactively communicate shipment statuses, arrival notices, delays, and solutions via phone, email, and messaging platforms.
• Carrier & Vendor Management: Daily interaction with ocean carriers, shipping lines, terminal operators, and inland transport partners to arrange smooth onward delivery.
• System Accuracy & Documentation: Review and process import documentation (Bill of Lading, Commercial Invoices, Packing Lists, Customs clearances) and enter shipment data into Expeditors' systems with zero-defect accuracy.
• Milestone Tracking & Escalation Handling: Actively monitor shipment milestones and email traffic, resolving operational exceptions, delivery delays, or out-of-scope issues proactively.
• Financial Dossier Control (Job Costing): Issue customer invoices, verify supplier billing, manage shipment margins, and ensure accurate financial closing of files.

Job description

The Role

As an Ocean Import Agent (Chinese Accounts) at our Barendrecht branch, you are the operational engine and primary coordinator for incoming sea freight shipments into Europe, with a dedicated focus on managing and servicing our growing portfolio of Chinese clients and accounts. You manage your assigned customer accounts end-to-end: from the moment a container leaves the origin port in Asia/China until final delivery to the end customer.

In this role, your language skills and cultural understanding are key assets. You will bridge the gap between our Chinese accounts, overseas origin teams, and European operational networks in a fast-paced environment where speed, accuracy, proactive customer communication, and sharp problem-solving skills are essential.

Key Responsibilities & Daily Tasks:

• End-to-End Import Operations: Coordinate and track incoming Ocean Freight shipments (FCL/LCL) from origin ports to final destinations across Europe.
• Dedicated Account Communication: Serve as the primary operational point of contact for our Chinese key accounts. Proactively communicate shipment statuses, arrival notices, delays, and solutions via phone, email, and messaging platforms.
• Carrier & Vendor Management: Daily interaction with ocean carriers, shipping lines, terminal operators, and inland transport partners (barge, rail, and trucking) to arrange smooth onward delivery.
• System Accuracy & Documentation: Review and process import documentation (Bill of Lading, Commercial Invoices, Packing Lists, Customs clearances) and enter shipment data into Expeditors' systems with zero-defect accuracy.
• Milestone Tracking & Escalation Handling: Actively monitor shipment milestones and email traffic, resolving operational exceptions, delivery delays, or out-of-scope issues proactively.
• Financial Dossier Control (Job Costing): Issue customer invoices, verify supplier billing, manage shipment margins, and ensure accurate financial closing of files.