Ocean Freight Operator — Independent, Customer‑Focused

Unieurope; Rotterdam; Hybrid; EUR 33,000 - 45,000; Full time

Benefits offered by this job

13th-month payment

28 days annual leave

Non-contributory pension

Training opportunities

Job summary

Uniserve Netherlands is seeking an Ocean Operator to ensure excellent customer service and smooth import/export operations from our Rotterdam location. You will handle customs documentation, arrange transport, manage invoicing and respond to customer queries to keep shipments moving efficiently.

The role requires a logistics qualification, at least 2 years in ocean freight or transport planning, and strong Dutch/English communication.

Qualifications

• Excellent organisational and time-management skills.
• Good command of Dutch and English, both spoken and written.
• Ability to negotiate effectively with suppliers.
• Knowledge of customs clearance processes and documentation.
• Ability to resolve customer issues and complaints efficiently.
• Familiarity with CargoWise is an advantage.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Requesting customs documentation from customers before the vessel arrives;
• Responding quickly and professionally to email enquiries;
• Collecting all necessary documentation for the release/delivery of the cargo;
• Arranging transport with shipping lines/carriers;
• Ensuring that shipments are correctly costed and invoiced;
• Keeping CargoWise up to date with the progress of shipments;
• Ensuring that payments for COD accounts have been received before cargo is released/delivered;
• Ensuring that payments for customs and VAT invoices have been received before the cargo is released/delivered;
• Processing supplier invoices in a timely manner;
• Resolving customer queries and/or complaints;
• Processing file-closing costs and sales in a timely manner.

Skills

Organisational skills

Time-management

Dutch and English communication

Negotiation

Attention to detail

Teamwork

Independent work

Education

MBO or HBO qualification in logistics, transport or international trade

Tools

CargoWise

Job description

Uniserve Netherlands is seeking an Ocean Operator to ensure excellent customer service and smooth import/export operations from our Rotterdam location. You will handle customs documentation, arrange transport, manage invoicing and respond to customer queries to keep shipments moving efficiently.

The role requires a logistics qualification, at least 2 years in ocean freight or transport planning, and strong Dutch/English communication.