Night Concierge & Guest Care

Postillion Hotels; Dordrecht; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Special onboarding program

Free overnight stay incl. breakfast

Training budget

Sports discount

Employee app access

Job summary

Postillion Hotels is seeking a night porter to ensure guest comfort and safety during nightly hours. You will handle guest requests, deliver orders, and keep night operations running smoothly.

The role requires empathy, resilience, and a responsible attitude. Weekend and holiday availability is expected. MEWS experience is a plus, and a BHV/social hygiene diploma is preferred or obtainable.

Qualifications

• BHV and social hygiene diploma or willingness to obtain them.
• Willingness to work weekends and holidays.
• Strong guest empathy and ability to stay calm under pressure.
• Experience with the MEWS reservation system is a plus.

Responsibilities

• Assist guests at night and handle requests with care.
• Take and deliver orders, including nightcaps, to guests.
• Update the night audit and record any special notes.
• Ensure a warm, safe, and welcoming atmosphere during night shifts.

Skills

Guest empathy

Stress resilience

Responsibility

Weekend availability

Education

BHV diploma

Social hygiene diploma

Tools

MEWS

Job description

Postillion Hotels is seeking a night porter to ensure guest comfort and safety during nightly hours. You will handle guest requests, deliver orders, and keep night operations running smoothly.

The role requires empathy, resilience, and a responsible attitude. Weekend and holiday availability is expected. MEWS experience is a plus, and a BHV/social hygiene diploma is preferred or obtainable.