Night Ambassador & Breakfast Setup Lead

Grand Hotel Downtown; Amsterdam; In loco; EUR 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Night shift allowance (10%)

Holiday allowance (8%)

25 vacation days per year

Professional environment

Descrizione del lavoro

Grand Hotel Downtown in Amsterdam is seeking a Night Ambassador to deliver warm, professional guest experiences during night hours. You will manage check-ins/outs, assist guests, and coordinate breakfast preparation for the morning service, ensuring a seamless handover to the day team.

We value initiative, calm problem solving, and a strong work ethic. The role involves cross-department collaboration and contributing to a consistently welcoming hotel atmosphere.

Competenze

• Night Ambassador role requires hospitality passion and guest service focus.
• Experience in night shifts is preferred; ability to handle pace and incidents.
• Breakfast preparation duties and smooth handover to day team.

Mansioni

• Welcoming guests and providing professional, friendly assistance throughout the night
• Checking guests in and out in accordance with reservation details and hotel procedures
• Preparing and issuing room key cards
• Providing guests with accurate and up-to-date information about the hotel and local area
• Recording and passing on messages clearly and accurately
• Writing, replying to, and sending standard correspondence and emails
• Processing guest payments through the hotel’s cash register and online payment systems
• Completing end-of-shift administration and accurately reconciling payments received
• Monitoring the front desk and responding proactively to guest requests, incidents, and unexpected situations
• Preparing breakfast for the morning service and ensuring everything is properly set up
• Supporting colleagues in other departments when required to ensure smooth hotel operations
• Contributing to a professional, welcoming, and service-focused atmosphere throughout the hotel

Conoscenze

English fluency

Night shift experience

Breakfast preparation

Team player

Formazione

HBO working and thinking level

Descrizione del lavoro

Grand Hotel Downtown in Amsterdam is seeking a Night Ambassador to deliver warm, professional guest experiences during night hours. You will manage check-ins/outs, assist guests, and coordinate breakfast preparation for the morning service, ensuring a seamless handover to the day team.

We value initiative, calm problem solving, and a strong work ethic. The role involves cross-department collaboration and contributing to a consistently welcoming hotel atmosphere.