Network Representative Spare Parts
YANMAR Marine International B.V.
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Benefits offered by this job
Job summary
YANMAR Marine International B.V. is seeking a Network Representative Spare Parts to serve as the operational link between Yanmar dealers across the Benelux region.
You will support spare parts availability, dealer performance, and service quality through reporting, coordination, and continuous improvement activities. The role requires 2-3 years of spare parts or logistics experience, proficiency in Dutch and English, and strong stakeholder management.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 2-3 years of experience in spare parts distribution, supply chain operations, aftersales, or a related field.
- Experience with dealer networks, distributors, or service networks is preferred.
- Good understanding of spare parts logistics and its impact on customer satisfaction.
- Familiarity with KPI monitoring and performance measurement in logistics or aftersales.
- Experience with ERP, CRM, or inventory management systems such as SAP, Microsoft Dynamics, or similar.
- Fluent in Dutch and English; additional European languages are an advantage.
- Strong communication, coordination, and relationship management skills.
Responsibilities
- Support daily spare parts operations within the Benelux region, ensuring timely and accurate flow of parts from warehouses to distributors and dealers.
- Assist in improving spare parts availability, order accuracy, and delivery performance.
- Monitor dealer stock levels, order performance, and service KPIs using CRM and reporting tools.
- Coordinate with Aftersales, Spare Parts, Sales teams, and dealers to resolve operational issues efficiently.
- Gather and analyze dealer and customer feedback regarding parts availability, delivery performance, and service quality.
- Monitor dealer responsiveness, compliance, and adherence to Yanmar dealer standards.
- Support continuous improvement initiatives aimed at enhancing dealer performance and customer satisfaction.
- Prepare reports and performance data for dealer reviews and business meetings.
- Support dealer onboarding activities and coordinate training sessions with internal subject matter experts.
- Serve as a key point of contact for dealer inquiries related to processes, standards, and operational procedures.
- Maintain accurate dealer records, activities, and compliance documentation within YMI's CRM system.
- Track dealer compliance with brand and service standards and escalate recurring issues where necessary.
- Collect and report local market intelligence, including competitor activities, customer expectations, and market trends.
- Support performance benchmarking activities and identify opportunities for network improvement.
Skills
Education
Tools
Job description
Within Yanmar Marine International B.V. Global Aftersales, the spare parts organization plays a critical role in supporting Yanmar's Authorized Dealer network and ensuring product availability, customer satisfaction, and operational excellence. The Network Representative Spare Parts supports the day-to-day performance of the dealer network in the Benelux region by ensuring efficient spare parts operations, monitoring dealer performance, and contributing to continuous improvement initiatives.
As our Network Representative Spare Parts, you will be the operational link between Yanmar dealers across the Benelux region. You support spare parts availability, dealer performance, and service quality while helping strengthen the dealer network through reporting, coordination, and continuous improvement activities.
- Support daily spare parts operations within the Benelux region, ensuring timely and accurate flow of parts from warehouses to distributors and dealers.
- Assist in improving spare parts availability, order accuracy, and delivery performance.
- Monitor dealer stock levels, order performance, and service KPIs using CRM and reporting tools.
- Coordinate with Aftersales, Spare Parts, Sales teams, and dealers to resolve operational issues efficiently.
- Gather and analyze dealer and customer feedback regarding parts availability, delivery performance, and service quality.
- Monitor dealer responsiveness, compliance, and adherence to Yanmar dealer standards.
- Support continuous improvement initiatives aimed at enhancing dealer performance and customer satisfaction.
- Prepare reports and performance data for dealer reviews and business meetings.
- Support dealer onboarding activities and coordinate training sessions with internal subject matter experts.
- Serve as a key point of contact for dealer inquiries related to processes, standards, and operational procedures.
- Maintain accurate dealer records, activities, and compliance documentation within YMI's CRM system.
- Track dealer compliance with brand and service standards and escalated recurring issues where necessary.
- Collect and report local market intelligence, including competitor activities, customer expectations, and market trends.
- Support performance benchmarking activities and identify opportunities for network improvement.
The ideal Network Representative Spare Parts is customer-focused, organized, and analytical. You enjoy working with both operational data and business partners and are motivated to improve dealer performance and customer satisfaction. You can effectively coordinate multiple stakeholders while maintaining attention to detail and service quality.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 2-3 years of experience in spare parts distribution, supply chain operations, aftersales, or a related field
- Experience working within dealer, distributor, or service networks is preferred
- Good understanding of spare parts logistics and its impact on customer satisfaction
- Familiarity with KPI monitoring and performance measurement within logistics or aftersales environments
- Experience with ERP, CRM, or inventory management systems such as SAP, Microsoft Dynamics, or similar
- Fluent in Dutch and English; additional European languages are considered an advantage
- Strong communication, coordination, and relationship management skills
This position is based in Almere, the Netherlands, with responsibility for supporting the Benelux dealer network.
You will join an international aftersales organization where your work directly contributes to dealer satisfaction, operational excellence, and customer success. You will work in a collaborative environment with opportunities to develop your skills and grow within Yanmar's global network.
- A competitive salary based on knowledge and experience
- Flexible working hours and the possibility to work from home where suitable
- A standard working week of 37.5 hours
- Opportunities for training and professional development
- Gym subscription and bike plan
- Employee benefits plan with discounts on various products and services
- Participation in company outings, sports activities, and events
- Commuting allowance
- 27 vacation days with the ability to build up time-for-time
- 8% holiday allowance and a year-end bonus based on company results
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