Netherlands - Senior Agency Operator

ISS Group Holdings Limited; Rotterdam; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Career growth

Competitive salary

Supportive teammates

Value Award events

Job summary

Inchcape Shipping Services seeks a Senior Agency Operator to provide 24/7 rostered on-call support for Principals, ensuring safe vessel turnarounds within the Rotterdam port area. The role requires flexibility for early mornings, evenings, weekends, and holidays and involves travel to regional ports.

Applicants should have port agency experience with various vessel types, knowledge of port operations, and a strong customer-service mindset.

Qualifications

• Experience in port agency for cruiseships, tankers, containers.
• Knowledge of port operations and shipping processes.
• Experience in customer service and following defined procedures.
• Willingness to work in an out-of-hours role.
• Eligibility to work in the Netherlands without employer sponsorship.

Responsibilities

• Coordinate vessel port calls from nomination through to departure and post-call completion.
• Arrange port services, including berthing, pilotage, towage, and sailing operations.
• Manage vessel husbandry services such as crew changes, spares, provisions, bunkers, and visitor access.
• Liaise with port authorities, terminals, customs, suppliers, and vessel representatives for smooth operations.
• Prepare and manage operational documentation, customs clearances, and vessel reports.
• Monitor vessel schedules and cargo operations, providing timely updates to stakeholders.
• Attend vessels to complete formalities and support masters and crew.
• Maintain records and ensure compliance with procedures and customer requirements.
• Support financial processes, including cost estimates and invoice administration.
• Build relationships with clients and suppliers to identify efficiency improvements.

Skills

Port operations

Port agency

Customer service

Out-of-hours work

Driving license B

MS Office

Tools

Microsoft Office

Job description

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The Senior Agency Operator will be a key member of a team responsible for providing a 24-hours-a-day, 7-days-a-week rostered on-call service to our Principals to ensure the safe and smooth turnaround of allappointed vessels within the jurisdiction of the port office.

Due to the nature of port agency, the working hours will vary and will include early mornings,evenings, weekends and bank holidays on a fair and rotational basis. This will include travel andvessel boarding in the region managed by the port office.

Contract: Permanent

Location: Rotterdam, Netherlands (On-Site)

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Key Responsibilities:

• Coordinate vessel port calls from nomination through to departure and post-call completion.
• Arrange port services, including berthing, pilotage, towage, and sailing operations.
• Manage vessel husbandry services such as crew changes, spares, provisions, bunkers, and visitor access.
• Liaise with port authorities, terminals, customs, suppliers, and vessel representatives to ensure smooth operations.
• Prepare and manage operational documentation, customs clearances, and vessel reports.
• Monitor vessel schedules and cargo operations, providing timely updates to stakeholders.
• Attend vessels as required to complete formalities and support masters and crew.
• Maintain accurate records and ensure compliance with company procedures and customer requirements.
• Support financial processes, including cost estimates, pre-funding requests, and invoice administration.
• Build strong relationships with clients and suppliers while identifying opportunities to improve service and operational efficiency.

Candidate Requirements:

• Prior port agency experience with cruiseships, tankers, container vessels andcar carriers.
• Good working knowledge of PortOperations, Shipping and Port Agency.
• Experience working in a front facingcustomer service role.
• Experience of working to pre-definedprocesses and procedures.
• Experience of (or willing to work in) anout of hours (non-Monday to Friday)role.
• Eligibility to work in the Netherlandswithout needing employer sponsorship.
• Full Dutch Driving License B and bewilling to drive to ports across the regionas required.
• Able and willing to attend port callswhich includes being outside in allseasons.
• Physical ability to board ships.
• Eligibility to work in the Netherlandswithout needing employer sponsorship.
• Competent user of the Microsoft Office suite including Outlook, Excel and Word.

You will receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.